Marion Ross
Marshall’s Corporation
Dawsonville,GA
22
years of professional experience
Multi-talented Service Manager with a strong record of resolving customer issues quickly and developing effective store-wide policies that improve engagement and reduce operational challenges. Bringing over twenty years of progressive leadership experience in retail operations, logistics, merchandising, and team development.
Work History
Merchandising Manager
4 Years 9 Months- Led merchandising execution, product placement, and visual standards to enhance customer engagement on sales floor.
- Oversaw stock room management, inventory flow, and back-of-house efficiency to streamline operations.
- Supported operational and merchandising needs across additional store locations to ensure consistent brand presentation.
- Successfully trained and mentored four coordinators who advanced to managerial roles.
- Support additional store locations with operational and merchandising needs.
Operation Service Manager (OSM)
3 Years 11 Months- Hired, trained, and developed service department staff to drive performance.
- Enhanced customer satisfaction through proactive resolution of concerns and implementation of effective solutions.
- Supported team by performing a variety of tasks during busy times and staff shortages.
- Improved customer satisfaction by addressing concerns and providing effective solutions.
- Tracked employee performance against key metrics to ensure accountability and support development.
- Reviewed inventory levels and ordered supplies to maintain stock.
- Established department objectives and assessed progress to align operations with strategic goals.
- Assisted with various duties during peak periods or employee absences.
Logistics Executive Team Leader
13 Years 8 Months- Managed logistical operations including supply chain, inventory maintenance, distribution, contract negotiations, and acquisitions.
- Coordinated with shippers, customers, and receivers on delivery and pickup changes to minimize disruptions.
- Identified and resolved merchandise flow delays to maintain operational efficiency.
- Communicated with shippers, customers, and receivers regarding delivery and pickup changes.
- Streamlined inventory flow and managed value to ensure availability of essential supplies.
- Facilitated inventory flow and value management while maintaining essential supplies.
- Resolved merchandise flow delays to sustain operational efficiency.
Education
Associate Degree - Office Administration
High School Diploma
Skills
Process optimization
Work task delegation
Reporting and documentation
Staff management
Training and development
Inventory management
Conflict resolution
Team building
Troubleshooting
Adaptability to change
Accomplishments
- Trained and developed Flow TL to ETL Logistics (2017).
- Led team to achieve Best Inventory in 2016, earning district recognition and financial reward.
- Recognized as ETL of the 4th Quarter for outstanding performance and team contributions (2015).
- Recognized for sales increases in 2015 and 2016.
Section name
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Timeline
Merchandising Manager
Marshall’s Corporation
01.2022 - CurrentRead More
Operation Service Manager (OSM)
Burlington
02.2018 - 01.2022Read More
Logistics Executive Team Leader
Target
05.2004 - 01.2018Read More
John F. Kennedy High School
High School Diploma
Read More
Los Angeles Southwest College
Associate Degree from Office Administration
Read More