Summary
Overview
Work History
Education
Skills
Timeline
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Marion Rumiano

Greenville,VA

Summary

Dynamic leader with a proven track record at Big Lots, enhancing employee performance and fostering a culture of continuous improvement. Expert in training evaluation and coaching, I excel in staff development and customer service, significantly boosting store success. Skilled in multitasking and detail-oriented practices, I champion diversity and inclusion, driving notable achievements in employee engagement and sales training.

Overview

26
26
years of professional experience

Work History

District Training Manager

Big Lots
04.2018 - Current
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Served as an ambassador for company values through exemplary leadership skills during both formal presentations as well as informal interactions among staff members.
  • Coordinated cross-functional teams to ensure effective delivery of training materials and resources.
  • Leveraged existing relationships with external partners to secure additional resources and support for district-wide projects.
  • Championed a culture of continuous improvement, encouraging employees to actively seek ways to enhance customer experiences and drive store success.
  • Assisted underperforming stores in identifying areas of improvement, providing guidance on action steps for increased success moving forward.

Assistant Manager

Toys"R"Us
09.2016 - 07.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Assistant Manager

Cash America
03.2005 - 08.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

District Training Manager

Zales The Diamond Store
08.1998 - 03.2005
  • Collaborated with management to identify training needs and develop appropriate solutions.
  • Streamlined district training processes for increased efficiency and productivity.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

Corning East High School
Corning, NY

Skills

  • Training evaluation
  • Coaching and mentoring
  • Sales training
  • Staff development
  • Employee engagement
  • Customer service training
  • Diversity and inclusion
  • Customer service
  • Attention to detail
  • Multitasking Abilities
  • Detail-oriented

Timeline

District Training Manager

Big Lots
04.2018 - Current

Assistant Manager

Toys"R"Us
09.2016 - 07.2018

Assistant Manager

Cash America
03.2005 - 08.2016

District Training Manager

Zales The Diamond Store
08.1998 - 03.2005

Corning East High School

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Marion Rumiano