Marion Scott

Maintained business relationships in all services, enhancing service offerings and optimizing customer satisfaction

Responded to UHC Medicaid member requests, addressing inquiries, problem-solving, providing information and direction on benefits, physician and billing reconciliation services while maintaining a high level of customer satisfaction

Facilitated inclusive learning environments for students with diverse needs. Collaborated with educators to adapt instructional materials and strategies. Supported individual student goals through tailored interventions and resources.

Mentored new paraprofessionals on effective inclusion practices and classroom management.

Coordinated insurance claims processing, ensuring timely resolution, monitored claim status, and adherence to compliance standards. Streamlined communication between clients, providers, and insurance carriers to enhance service delivery. Front desk responsibilities and customer service

Managed a team of cashiers, cash office, credit promotions, special orders, and customer service for products, services, and complaints. Administrative duties: payroll, scheduling, training, daily business reports, and security monitoring.

Built personal mortgage and commercial clientele through various networks, Gathered documentation, and evaluated borrower financial profiles to determine loan eligibility, risks, and pricing. Facilitated communication between clients, underwriters, and closing agents to streamline processes.

Managed bank branch office, reconciliation of branch assets, billing, hiring, and training. Complete consumer, mortgage, and commercial loan process. Built personal and business relationships. Developed and managed public relations projects. (Knights Bank, YCDS, JA)

Trust Administrator establishing and managing retirement plans for small companies, corporations, and individuals by coordinating services and investing assets

Personal Banking responsibilities including: developing and maintaining bank relations, processing and closing consumer, commercial, and mortgage loans, and customer service