Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marion Smith Jr

Frederick,MD

Summary

Adept at fostering client relationships and driving sales growth, my tenure at DiVal Safety exemplified my ability to exceed targets through strategic sales plans and exceptional customer service. Leveraging skills in sales strategy development and relationship building, I consistently enhanced customer satisfaction and team collaboration, achieving notable revenue increases without exceeding a single numerical percentage. Organized Job Title with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes, and models. Safely lifts up to Number pounds. Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Master Certified. Hardworking Mechanic successful at completing inspections, maintenance and repairs on Type vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Productive Job Title and professional shop operator keeps safety and customer satisfaction front and center. Versatile repair and maintenance technician with Number years of experience working with automotive tools and components. Timely with engine diagnostics and repair estimates.

Overview

37
37
years of professional experience

Work History

Sales Specialist Vendor

DiVal Safety
07.2024 - 08.2024
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Developed custom proposals for high-value prospects, successfully closing major deals.

Warehouse Manager

Posner/ Dival Safety
07.2021 - 08.2024
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.

Overnight Manager

Lowe's
04.2008 - 10.2018
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
  • Reduced employee turnover through effective communication, training, and mentorship of staff members.
  • Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
  • Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
  • Created strategic plans in collaboration with upper management to increase sales during overnight hours, taking advantage of unique customer demographics and shopping patterns.
  • Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Managed employee scheduling to maximize efficiency while adhering to labor budget constraints during overnight hours.
  • Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
  • Supervised personnel working overnight in Type area to support safe operation and maximize productivity efficiencies.
  • Assisted in achieving sales targets through proactive inventory management and merchandising strategies.
  • Implemented cross-training programs for staff members, enhancing the team''s adaptability and versatility in handling various tasks throughout the night shift.
  • Managed Number employees in delivering smooth, productive night shift operations.

Subcontractor

Frederick News Post
06.1987 - 02.2018
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with homeowners to ascertain specifics of project.
  • Worked closely with general contractor on completion of punchlist tasks.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
  • Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
  • Utilized well-developed carpentry skills to fix Item and Item in homes.
  • Oversaw budgeting and financial management for multiple projects, optimizing resource allocation and minimizing costs.
  • Supervised additional subcontractors and craftsmen.
  • Maintained strict adherence to safety regulations, reducing workplace injuries and incidents.
  • Monitored OSHA compliance standards at job site.
  • Closely monitored inventory levels of tools and equipment needed on-site to reduce downtime due to shortages.

Education

N/A -

Gov. Thomas Johnson High School
Frederick, MD
06.1985

Skills

  • Relationship Building
  • Client Relations
  • Customer service and care
  • Upselling and Cross Selling
  • Team Collaboration
  • Sales expertise
  • Sales Presentations
  • Cash Handling
  • Pipeline Management
  • Sales Training
  • Cold-calling
  • Sales process optimization
  • Performance Tracking
  • Relationship selling
  • Account Management
  • Inventory Maintenance
  • Inquiry Handling
  • Closing Techniques
  • Influencing skills
  • Sales strategy development
  • Staff education and training
  • Prospecting skills
  • Inventory Coordination
  • Territory Management
  • Sales Reporting
  • Customer Service
  • Sales closing
  • Customer Relationship Building

Timeline

Sales Specialist Vendor

DiVal Safety
07.2024 - 08.2024

Warehouse Manager

Posner/ Dival Safety
07.2021 - 08.2024

Overnight Manager

Lowe's
04.2008 - 10.2018

Subcontractor

Frederick News Post
06.1987 - 02.2018

N/A -

Gov. Thomas Johnson High School
Marion Smith Jr