Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marion Y. Knight

Cincinnati,Ohio

Summary

Dedicated professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

20
20
years of professional experience

Work History

Clerk

RedBank BMV
06.2023 - 04.2024
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Concierge/ Office Manager

Anthology of Anderson
07.2021 - 06.2023
  • Schedule tours for families and prospective clients
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

CNA/ Concierge

Carriage Court Kenwood
09.2020 - 06.2021
  • Manage proper allocation of incoming calls to management and residents
  • Scheduled appointments for staff and residents
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.

Processing Team Lead

Randstad Staffing
04.2004 - 04.2021
  • Processed payments, researched personal and commercial tax material
  • Kept detailed filed systems of company records and compliance records
  • Filled and proofread documents
  • Trained new and existing employees with tax processing procedures and regulations
  • Participated in special projects as needed
  • Mentored junior staff members, fostering professional growth and skill development within the team.
  • Ensured compliance with company policies, industry regulations, and best practices through regular monitoring and training sessions.

Manager/ Bartender

Stonies Pub
01.2018 - 09.2020
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Commercial Cleaning Specialist

Decently And In Order
05.2016 - 01.2018
  • Specialize in floor care: stripping, waxing, and buffing floors
  • Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
  • Contributed to company reputation with consistently exceptional performance in all cleaning assignments.
  • Maintained a safe environment for clients by adhering to strict cleaning protocols and guidelines.
  • Ensured timely completion of tasks by strictly following schedules and prioritizing duties based on urgency and importance.
  • Provided excellent customer service, addressing client concerns promptly and professionally.

Contract- Warehousing Associate

Snider- Blake
12.2015 - 05.2016
  • Operated heavy machinery such as forklifts to move materials and items from receiving and storage areas to production floor
  • Created and maintained safe working environment by maintaining work area and upholding safety regulations
  • Verified purchase orders and invoices against delivery
  • Handled routine picking, receiving, shipping and packing functions in accordance with established work processes
  • Tracked merchandise at every step by tagging and scanning

Customer Service Representative/Cashier

Old Navy
10.2014 - 01.2015
  • Arranged rounders, four way stands and 'T' stands for customer's ease of shopping and shopping appeal
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Responded proactively and positively to rapid change.

Driver

First Group
11.2010 - 03.2013
  • Responsible for the pickup of children from home to school and from school to home
  • Observed children tendencies and behaviors
  • Maintained and scheduled periodic maintenance of the bu
  • Administered, and changed time tables for pickup and drop off whenever necessary
  • Recorded discipline reports of children
  • Maintained radio contact with the base
  • Oversaw, and implemented discipline on the bus
  • CDL- Class B
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Education

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Administrative Support
  • Filing systems
  • Prioritization
  • Document Management
  • Quality Control
  • Schedule and calendar management
  • Typing Speed
  • Proofreading
  • Record preparation
  • Meeting Coordination
  • Driver correspondence
  • Peer relationships
  • Verbal and writing communication
  • Supply tracking
  • Confidentiality

References

  • Raquel Grant, Supervisor, RedBank BMV, 513-501-4380
  • Keeley Carrick, A/R Specialist, First Group, 513-419-8534
  • Stephanie Harris, Head Trainer, Queen City Transportation, 859-307-3272

Timeline

Clerk

RedBank BMV
06.2023 - 04.2024

Concierge/ Office Manager

Anthology of Anderson
07.2021 - 06.2023

CNA/ Concierge

Carriage Court Kenwood
09.2020 - 06.2021

Manager/ Bartender

Stonies Pub
01.2018 - 09.2020

Commercial Cleaning Specialist

Decently And In Order
05.2016 - 01.2018

Contract- Warehousing Associate

Snider- Blake
12.2015 - 05.2016

Customer Service Representative/Cashier

Old Navy
10.2014 - 01.2015

Driver

First Group
11.2010 - 03.2013

Processing Team Lead

Randstad Staffing
04.2004 - 04.2021

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Marion Y. Knight