Marionette Solorio

• Trained Legal Assistants on using our new case management system (STAC) and assisted them in daily basis.
• Provided Receptionist and Legal Assistants coverage as needed.
• Provide help in scanning paper files to our case management system.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Organized documents to manage paper and electronic filing systems of clients.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Handled office scheduling and made important notes.
• Scheduled appointments and depositions.
• Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.

• Performed various clerical/administrative functions of a Front Desk person.
• Welcomed guests and greet people and direct them to the appropriate person or office.
• Maintained a clean and welcoming lobby area, contributing to a positive first impression for visitors.
• Answered customer telephone calls promptly and appropriately handled needs.
• Opened new client files.
• Managed phone lines effectively, directing calls appropriately and minimizing wait times for callers.
• Received, sorted, and distributed daily mails.
• Helped Legal Assistants in closing and boxing files.
• Utilized strong multitasking skills to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure.

• Performed data entry into the Pasco County Public Defender Case Management System, including opening files, entering information, and closing files.
• Communicated with clients through calls or office visits to provide and/or receive information necessary to effectively carry out the attorney/client activities.
• Communicated with Judge Assistants and State Attorney personnel relative to setting court dates, depositions, and other client matters
• Provided receptionist coverage as needed.
• Organized documents to manage paper and electronic filing systems of clients.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Scheduled appointments and depositions as requested.
• Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.

• Performed various clerical/administrative functions of a Front Desk person.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Opened new client files.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

• Provided Freelancing work specializing in various Administrative tasks, data entry & web research.
• Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.

Long-Term Client: SKILL SILO (Email Virtual Support, Learning Guru, Hiring Manager)

• Made sure lessons for scheduled booking are properly communicated between Teacher and student.
• Generated Reports from the Database and create payroll spreadsheets.
• Posted relevant articles to all social media channels via Buffer.
• Attended online chat from the website via tawk.to.
• Posted current job hiring for the company on online freelancing platforms such as UpWork and Freelancer and invited qualified people to the job posting
• Conducted first and second rounds of interviews and endorsed successful applicants to the team.

• Executed data entry tasks, maintained department files and records, and prepared reports, memorandums, letters, and other correspondence.
• Performed independent research and prepared information for special projects, organizing and expediting workflow throughout the department.
• Maintained utmost discretion when dealing with sensitive topics.
• Generated Purchase Requests/Purchase Orders for Legal, including generating Oracle reports needed by Legal team members around the world (including EP, US, PH).
• Tracked Invoices and payment requests from outside counsel and the Legal Department.
• Arranged Legal team meeting schedules and requests.
• Proficiently used Tracker tool from Thompson Reuters.
• Developed, maintained and managed the accounting access tools, such as online databases and spreadsheets for the Legal Department.
• Assisted the Intellectual Patent team in Patent Docketing, consolidating the weekly list of applications to be added to the company's annuity service, arranging Patent Committee meetings, and preparing National Phase Letters and instructions.
• Trained 2 additional Legal administrative assistants during a period of Legal team expansion to ensure attention to detail and adherence to company policy.

• Provided excellent customer service.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted Team Leader in driving the team's daily effort.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Handled Document Control of the organization from Approval, Distribution of Internal & External Documents, Retrieval of Obsolete Documents to Review of All Documents in the organization.
• Maintained Quality & Environmental Management System of the company.
• Updated and submitted Quality Report monthly to the main company in Singapore.
• Conducted 5's within the company premises regularly.
• Conducted internal audit.
• Conducted Quality Assurance Training to employees.