Viola Phoebe Pratt
Summary
I have a passion for developing strong professional relationships and working in the commercial real estate industry. My prior experience in closing, processing, sales, collections, auditing and customer service, along with my skills of selling, problem solving, utilizing critical thinking, interacting with customers, and collaborating with colleagues and leadership have allowed me to be successful in closing significant commercial real estate deals, in a short period of time. Ranging from $2MM up to $40MM, an average of $5MM - $10MM, each deal. I work well with varying types of personalities and people. I have a go-getter attitude, passion for learning new things and networking. I have spent time in commercial originations and residential servicing and originations.
Overview
7
7
years of professional experience
Work History
COMMERCIAL LOAN CLOSER / LOAN ANALYST
PACIFIC SOUTHWEST REALTY SERVICES ⧫
BRENTWOOD, CA
01.2022 - Current
- Assist in determining eligibility for commercial real estate nationwide - all types of loans such as perm, bridge construction, SBA etc. Also all types of assets i.e. apartment, industrial, office, retail etc. For multiple lenders including 25+ Life Insurance Companies.
- Coordinate receipt of third-party Documentation, such as the Appraisal, Environmental Reports, Property Condition Reports and Zoning
- Coordinate receipt of Estoppels and SNDAs
- Engage Title and Escrow
- Review insurance policies in accordance with insurance guidelines
- Order Entity documents, UCC Searches, Judgements and Liens
- Review documents including but not limited to underwriting findings, Closing Protection Letter, Title Commitment,
- Escrow Instructions and invoices for various services i.e., Survey, Appraisal
- Collect and distribute due diligence items necessary for a loan closing, and ensure closing requirements are met
- Responsible for maintaining the closing checklist and ensuring its completion
- Liaise and coordinate pre-closing requirements with internal and external clients
- Complete coordination, review, initiate disbursement, prepare wire instructions
- Review executed loan packages for accuracy and to ensure compliance with regulatory and policy requirements
- Prepare files for Servicing once deal closes.
PROCESSOR / POST CLOSING AUDITOR
CELEBRITY HOME LOANS⧫
LAS VEGAS, NV
01.2021 - 12.2022
- Review Conventional and VA documentation for completion and accuracy
- Review signed loan documents for compliance with Federal, State, and Company laws and policies
- Ensures that all closing packages meet the Company standards for quality and accuracy
- Corresponds with processors, underwriter’s, post closers, title companies and closing agents to obtain corrected/outstanding documentation
- Prepare loan file for Investor Delivery
PROCESSOR
PENNYMAC LOAN SERVICES ⧫
MOORPARK, CA
03.2017 - 01.2021
- Account manager of VA IRRL and Conventional loans.
- Initiate third party orders (title, appraisal, hazard, flood cert, credit, etc.)
- Review and validate loan documents and Monitor work queues and intervening as needed
- Interacting with multiple departments to expedite processing and/or issue resolution
Loss Mitigation Specialist
PennyMac Loan Services
- Single Point of Contact for homeowners while in review for Hardest Hit Funds - a federally funded program which certain states participate in
- Acted as liaison between the state, homeowner and our cash department
- Managing a portfolio of over 100 state specific loans
- Completing applications which inform the state of the amount required to reinstate loans out of foreclosure or cover monthly payments while the homeowner is unemployed
- Locating and monitoring large amounts of state wired funds
- Determining, instructing and confirming cash applies the correct amount of funds to homeowner monthly payments, escrow or principal balance
- Creating payment record files of funds applied and forwarding to state
- Payment records may also include any upcoming payment changes due to escrow
- Interfaced and coordinated with other departments including foreclosure, bankruptcy, customer service, collections, modifications, underwriting and cash
- Prioritizing work assignments, adhering to timelines, making decisions independently within set policies, procedures and CFPB, FDCPA and ECOA regulations. Ensured program compliance
- Single point of contact for an investor specific portfolio of loans, being 2 reviewed for repayment plans, unemployment and disaster forbearance
- Update customer financial (Income and debt calculation) information based off change in circumstance or to address remaining delinquency at plan completion, provided results and next steps based off the recommendation received
- Received inbound calls and conducted outbound call to secure commitments for supporting documentation and monthly installments, conduct unemployment verification, and respond to customer inquiries
Loan Counselor Collections
PennyMac Loan Services
- Resolved delinquent mortgages by matching resolution options with the needs and financial resources of homeowners
- Received inbound calls and conducted outbound call Achieving successful resolution by obtaining a good understanding of the client’s financial situation and priorities while coaching them to the solutions that best fit their needs i.e., repayment plans, modification, and/or understanding liquidations options.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Recommended loan approvals and denials based on customer loan application reviews.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
Education
Licensed Vocational Nursing - Hospital Fire And Life Safety, Wound Care Cert
American Career College
Los Angeles, CA2014
EMT-1 Emergency Medical Technician Certification - Life Support, Airway Management
West Valley Occupational Center
Woodland Hills, CA2003
Skills
- Commercial Real Estate
- Financial History Analysis
- Analytical and Critical Thinking
- Cold calling
- Invoice Preparation
- Loan Portfolio Monitoring
- Title Research
- Sales Presentation
Timeline
COMMERCIAL LOAN CLOSER / LOAN ANALYST
PACIFIC SOUTHWEST REALTY SERVICES ⧫
01.2022 - Current
PROCESSOR / POST CLOSING AUDITOR
CELEBRITY HOME LOANS⧫
01.2021 - 12.2022
PROCESSOR
PENNYMAC LOAN SERVICES ⧫
03.2017 - 01.2021
Loss Mitigation Specialist
PennyMac Loan Services
Loan Counselor Collections
PennyMac Loan Services
Licensed Vocational Nursing - Hospital Fire And Life Safety, Wound Care Cert
American Career College
EMT-1 Emergency Medical Technician Certification - Life Support, Airway Management
West Valley Occupational Center
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