Summary
Work History
Education
Skills
Timeline
Generic

Marionna Vermilyer

Racine,WI

Summary

Hardworking Receptionist With Extensive Hands On Experience In Customer Service.

Work History

Front Desk Receptionist/Auditor

Hospitality Staffing
Kenosha, WI
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.

Front Desk Receptionist/Auditor

Grand Geneva Resort & Spa
Lake Geneva, WI
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity
  • Updated customer information in databases regularly to ensure accuracy of records.

Customer Service Representative

Walgreens
Kenosha, WI
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • processed payments

Front End Associate

Walmart
Antioch, CA
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

High School Diploma -

Westosha Central High School
Paddock Lake, WI
06-2022

Associates In Human Services - Human Services

Bryant & Strartton College
Racine, WI

Skills

  • Customer Service
  • Call Routing
  • Front Desk Management
  • Basic accounting
  • Hospitality services
  • Telephone & Communications Etiquette
  • Conflict Management
  • Technical Support

Timeline

Front Desk Receptionist/Auditor

Hospitality Staffing

Front Desk Receptionist/Auditor

Grand Geneva Resort & Spa

Customer Service Representative

Walgreens

Front End Associate

Walmart

High School Diploma -

Westosha Central High School

Associates In Human Services - Human Services

Bryant & Strartton College

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Marionna Vermilyer