Marion Reilley Smith

• Adapted quickly to new systems and procedures, maintaining high levels of customer satisfaction.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing.
• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
• Provided assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

Worked within the Pediatric Hematology and Oncology department collaborating with medical team members and staff of the Children's Center of Cancer and Blood Disorders. Developed and implemented a School Re-Entry program for the oncology patients and their families. Created and established relationships with patients and their families utilizing interpersonal and interprofessional communication to ensure the needs of the department were met. In addition, ensuring the patients and families of the pediatric oncology department were supported and provided with the tools and resources to return to school and succeed within the daily lives during and following oncology treatment.

Developed and implemented patient-centered and individualized care plans for outpatient pedicatric clinic patients to increase independence and promote success for daily living skills and development. Communicated and collaborated with speech therapists and parents to ensure the needs and goals of the child were supported and met. Utilized clinic systems for medical documentation and insurance billing.

Worked within the Cardinal Hill Rehab Hospital's inpatient spinal cord unit. Developed and implemented individualized treatment and intervention plans for patients on assigned caseload, collaborated with medical team members on patient goals and discharge planning, utilized interpersonal and interprofessional communication to ensure the needs and goals of the patients are met, and utilized hospital systems for accurate documentation and billing for treatment.

Completed clinical experience in the school-based setting within the Oconee School District. Observed and implemented skilled occupational therapy services for elementary school students to promote independence and success in activities of daily living and school skills.

Completed clinical experience within the outpatient clinic setting working with stroke and concussion rehabilitation. Observed and implemented skilled occupational therapy services along with protocols for post-stroke and post-concussion patients to promote independence and success in activities of daily living.