Louis (LuLu) Mariotti
Saint Augustine
Summary
Dynamic, results-driven natural leaders with over twenty years of experience in finance, specializing in business development, mentoring, and strategic planning. Skilled in training and mentoring new associates in development and team building. Currently finishing a Bachelor of Science in Business Administration from Southern New Hampshire University helps complement my expertise in finance and management. My career spans various roles that contribute to a comprehensive skill set in leadership as well as passionate about helping and delivering exceptional experiences with every interaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Finance Counselor
Southern New Hampshire University
09.2023 - Current
- Assisted students in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated students on available community resources, fostering a sense of empowerment and self sufficiency.
- Improved student satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within a team environment.
- Participated in ongoing professional development trainings to remain current on best practices within the student financial services field.
Technical Director
Specter Pest Management
06.2023 - 02.2024
- Work closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Analyzed problematic areas to provide recommendations and solutions.
- Complied with safety guidelines and regulations with during pest control processes.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
Account Manager
State Farm Craig Dewhurst Agency
02.2023 - 07.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Service Manager
Nader's Pest Raiders
05.2022 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Service Manager
Baker Pest Control Inc
06.2006 - 05.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Manchester, NH01.2025
Associate of Science - Electronics Engineering
ITT Technical Institute
Jacksonville, FL09.2002
Skills
- Work Prioritization
- Critical Thinking
- Problem Solving
- Multi-Tasking
- Conflict Resolution
- Creativity
- Leadership Skills
- Teamwork
- Time Management
- Customer Service
- Reliable and Responsible
- Quality Assurance
- Policy and Procedure Enforcement
- Work Planning and Prioritization
Certification
- Certified Pest Control Operator
- Associate Certified Entomologist (ACE)
- Public Health Entomologist Certificate Holder (PHE)
Timeline
Finance Counselor
Southern New Hampshire University
09.2023 - Current
Technical Director
Specter Pest Management
06.2023 - 02.2024
Account Manager
State Farm Craig Dewhurst Agency
02.2023 - 07.2023
Service Manager
Nader's Pest Raiders
05.2022 - Current
Service Manager
Baker Pest Control Inc
06.2006 - 05.2022
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Associate of Science - Electronics Engineering
ITT Technical Institute