Marioxi Vidal
Fort Lauderdale,FL
Summary
Dynamic professional with extensive experience at Wholefoods Market, excelling in training and mentoring teams to enhance operational efficiency. Proven ability to streamline onboarding processes and ensure compliance with safety procedures. Strong organizational skills and a commitment to employee engagement drive success in fast-paced environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Store Trainer
Wholefoods Market
02.2023 - Current
- Trained new team members on customer service and product knowledge protocols.
- Monitored compliance with safety and health regulations during training sessions.
- Facilitated workshops to improve team efficiency and collaboration on the sales floor.
- Streamlined onboarding processes, reducing training time while maintaining quality standards.
- Collaborated with management to identify training needs and implement solutions effectively.
- Developed training materials to enhance employee understanding of store operations.
E-Commerce Supervisor
Wholefoods Market
08.2022 - 05.2023
- Supervised daily e-commerce operations to ensure efficient order fulfillment and inventory management.
- Trained and mentored team members on best practices in online customer service and product presentation.
- Maintained high quality customer service through both delivery and on-location pickup.
- Focused on maintaining above standard metrics for the department.
- On the spot coaching for team members to ensure store process and policy is upheld.
- Trained new team members to ensure a high standard is met.
- Conducted bag audits throughout the day to maintain food safety procedures.
- Managed a large team to ensure a seamless transition between shifts and team member breaks.
- Maintained equipment to keep the team moving efficiently.
- Conducted team huddles to keep all team members up to date on any upcoming changes.
- Held 1-on-1s with team members to review areas of improvement & highlight achievements regarding metrics.
Shopper
Amazon
02.2020 - 08.2022
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
J.D. - Bachelors of Business Administration
Santa Maria University
Caracas , Venezuela01-1997
Skills
- Computer skills
- Onboarding process
- Store operations
- Safety procedures
- Task delegation
- Staff motivation
- Compliance management
- Employee engagement
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Workplace safety
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Training and development
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store Trainer
Wholefoods Market
02.2023 - Current
E-Commerce Supervisor
Wholefoods Market
08.2022 - 05.2023
Shopper
Amazon
02.2020 - 08.2022
J.D. - Bachelors of Business Administration
Santa Maria University