Mariquel Green
ATLANTA GA
Summary
Dynamic professional with a proven track record at Cox Enterprises, excelling in customer success and service improvement. Skilled in account reconciliation and accurate data entry, I foster strong client relationships and drive results under tight deadlines. My attention to detail and proactive communication enhance team collaboration and elevate customer satisfaction.
Overview
10
10
years of professional experience
Work History
Billing Coordinator
TKE
03.2024 - Current
- Processed billing information to ensure accurate invoicing for clients.
- Assisted in maintaining organized financial records and documentation.
- Supported reconciliation of accounts to identify discrepancies.
- Coordinated communication between departments to resolve billing inquiries.
- Utilized billing software to track payments and generate reports.
- Learned compliance standards related to financial transactions and reporting.
- Adapted quickly to changes in billing procedures and policies.
Customer Success Manager
Cox Enterprises
02.2022 - 04.2024
- Led onboarding and ongoing training for Customer Care Agents
- Conducted quality audits and provided coaching to improve performance
- Managed process documentation and SOP development
- Supported NPS initiatives and analyzed customer feedback
- Collaborated across teams to implement service improvements
- Assisted with project management and CRM lead routing
- Fostered customer relationships through proactive communication and support strategies.
- Monitored customer feedback, identifying areas for improvement in service delivery.
Customer Service Representative
Georgia Department Of Public Health
01.2020 - 01.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accuracy in data entry and updates.
- Collaborated with team members to streamline workflow processes and improve service delivery.
- Trained new staff on customer service protocols and system navigation.
- Utilized CRM software to track interactions and enhance customer experience.
Receptionist
H&r Block
11.2015 - 01.2019
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing interoffice collaboration and information flow.
- Implemented improved filing systems, increasing document retrieval speed and accuracy.
- Developed and maintained a comprehensive database for client records, ensuring data integrity.
Education
High School Diploma -
Sprayberry Highschool
Marietta Ga05-2018
Associate of Science - Business Administration
Georgia Highlands College
Rome, GA12-2022
BBA - HealthCare Management
Georiga Highlands College
Marietta Ga12-2025
Skills
- Financial audit assistance
- Results-driven under deadlines
- Organized file management
- Accurate data entry
- Attention to detail
- Document analysis
- Document evaluation
- Payments experience
Timeline
Billing Coordinator
TKE
03.2024 - Current
Customer Success Manager
Cox Enterprises
02.2022 - 04.2024
Customer Service Representative
Georgia Department Of Public Health
01.2020 - 01.2022
Receptionist
H&r Block
11.2015 - 01.2019
High School Diploma -
Sprayberry Highschool
Associate of Science - Business Administration
Georgia Highlands College
BBA - HealthCare Management
Georiga Highlands College
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