Mariquis holcombe
Tuscaloosa
Summary
Dynamic Senior Sales Consultant with a proven track record at Tuscaloosa Hyundai, excelling in sales consultation and negotiation. Expert in CRM software, I boosted sales revenue through strategic relationship building and effective training. Renowned for exceptional interpersonal communication, I fostered customer loyalty and transformed leads into satisfied clients.
Overview
17
17
years of professional experience
Work History
Senior Sales Consultant
Tuscaloosa Hyundai
02.2010 - Current
- Assisted clients in identifying needs and recommending appropriate solutions.
- Developed product knowledge to effectively communicate features and benefits.
- Supported sales team by managing client communications and follow-ups.
- Conducted market research to enhance understanding of industry trends.
- Maintained accurate records of client interactions and sales activities.
- Adapted to new tools and systems for improved customer relationship management.
- Participated in training sessions to refine sales techniques and strategies.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Established strong client relationships for increased customer loyalty and repeat business.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Identified prospects through cold calling, social media and trade publications.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Identified and resolved issues regarding sales and business strategy.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
Shift Leader
Hardees Resturamt
01.2009 - 02.2010
- Supervised daily operations to ensure efficiency and adherence to safety protocols.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Developed schedules to optimize workforce productivity during peak hours.
- Resolved customer complaints promptly to uphold service quality and satisfaction.
- Monitored compliance with company policies, ensuring a safe working environment for all staff.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Washington County High School
Chatom, ALNo Degree -
University of West Alabama
Livingston, ALSkills
- Sales consultation
- Outbound sales calling
- Interpersonal and written communication
- Negotiation expertise
- Social media
- Sales training
- CRM software
Timeline
Senior Sales Consultant
Tuscaloosa Hyundai
02.2010 - Current
Shift Leader
Hardees Resturamt
01.2009 - 02.2010
High School Diploma -
Washington County High School
No Degree -
University of West Alabama