MARIS MORSE
Ontario,NY
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth year over year. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
9
9
years of professional experience
Work History
General Manager
Hilton Garden Inn Rochester/ Pittsford
05.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
General Manager
Delmonte Hotel Group, Fairfield By Marriott
09.2020 - 05.2022
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Developed effective business plans to align strategic decisions with long-term objectives
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Increased customer service ratings through personable service
- Prepared monthly resort audits for review
- Well versed in Profitsage software for P&L and budgeting
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Front Office Supervisor
Hilton Garden Inn Pittsford-Widewaters Hotels
06.2019 - 09.2020
- Coached employees through day-to-day work and complex problems
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Well versed in profitsage software for P&L and budgeting.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Service Manager
Texas Roadhouse
08.2014 - 03.2020
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Education
Associate of Applied Science - Business
Monroe Community College
Rochester05.2015
Skills
- Human Resources Oversight
- Employee Motivation
- Finance and Accounting Oversight
- Program Optimization
- Quality Assurance
- Focus and Follow-Through
- Budget Control
- Customer Service Management
- Goal Setting
Timeline
General Manager
Hilton Garden Inn Rochester/ Pittsford
05.2022 - Current
General Manager
Delmonte Hotel Group, Fairfield By Marriott
09.2020 - 05.2022
Front Office Supervisor
Hilton Garden Inn Pittsford-Widewaters Hotels
06.2019 - 09.2020
Service Manager
Texas Roadhouse
08.2014 - 03.2020
Associate of Applied Science - Business
Monroe Community College
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