Marisa Blanco
Dublin
Summary
Effective and Efficient Detail-oriented, strong communication, highly organized with the ability to multi-task and committed to success. Teamwork Positive team player, work independently, diligent and quick learner, productive worker under pressure, able to adapt to change.
Overview
3
3
years of professional experience
Work History
Transportation Security Officer
John Glenn Columbus International Airport
02.2024 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, and individuals.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Operated security screening equipment to identify dangerous objects
Server
Mitchell's Steakhouse
02.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on preference
Hostess, Server
Hyde Park Prime Steakhouse
08.2022 - 02.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Fostered positive guest relations by managing information and orchestrating speedy seating.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Ichiyummy Sushi & Hibachi
04.2021 - 06.2022
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Associate of Applied Science - Social Work
Florida SouthWestern State College
Fort Myers, FL2022
Skills
- Customer Service and Assistance
- Public Safety Awareness
- Security Screening Expertise
- Security Equipment Operation
- Threat Assessment
- Operational Efficiency
- Active Listening
- Managing Multiple Tasks
- Problem-Solving Ability
- Coordination
- Customer Needs Assessments
- Policy Enforcement
Timeline
Transportation Security Officer
John Glenn Columbus International Airport
02.2024 - Current
Server
Mitchell's Steakhouse
02.2023 - 12.2023
Hostess, Server
Hyde Park Prime Steakhouse
08.2022 - 02.2023
Server
Ichiyummy Sushi & Hibachi
04.2021 - 06.2022
Associate of Applied Science - Social Work
Florida SouthWestern State College
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