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Marisa Aleman
Phoenix,AZ
Summary
Motivated and dependable professional with experience in customer service, inventory management, and workplace safety. Currently completing the TSMC Semiconductor Manufacturing Program with training in manufacturing processes, PPE, and teamwork. Strong attention to detail, adaptability, and commitment to quality and continuous improvement.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Returns Associate
Amazon
Phoenix, AZ
10.2024 - Current
- Processed customer returns efficiently, ensuring accurate documentation and compliance with company policies.
- Collaborated with team members to streamline return processes, enhancing overall workflow efficiency.
Personal Shopper
Walmart
Phoenix, AZ
10.2023 - 02.2024
- Navigated store layout efficiently to locate items for customers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Cashier
The Habit Burger Grill
Phoenix, AZ
08.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Trained new cashiers on operational procedures and customer service best practices for a cohesive team environment.
Cashier
The Habit Burger Grill
Phoenix, AZ
12.2021 - 12.2022
- Assisted customers with menu selections, promoting daily specials and upselling items.
- Handled cash and credit transactions accurately, ensuring proper change distribution.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Career Success High School
Phoenix, AZ05.2026
Skills
Organization
Workplace safety
Product inspection
Teamwork and collaboration
Calm and professional under pressure
Excellent communication
Adaptability and flexibility
Customer service
Certification
- TSMC Semiconductor Manufacturing Program, 2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Returns Associate
Amazon
10.2024 - Current
Personal Shopper
Walmart
10.2023 - 02.2024
Cashier
The Habit Burger Grill
08.2023 - 10.2023
Cashier
The Habit Burger Grill
12.2021 - 12.2022
High School Diploma -
Career Success High School