Marisa Auteri
Colorado Springs,CO
Summary
Dynamic and compassionate Orthopedic Medical Assistant Float at Colorado Centers of Orthopedic Excellence, skilled in patient care and electronic health records. Proven ability to enhance patient experiences through empathetic engagement and effective care coordination, ensuring optimal recovery and satisfaction. Adept at multi-tasking and problem-solving in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Orthopedic Medical Assistant Float
Colorado Centers of Orthopedic Excellence
Colorado Springs, CO
12.2024 - Current
- Knowledge in Parallels Client HER System.
- Efficiently schedule patients with the appropriate providers, for consultations, rechecks and diagnostic testing.
- Follow up with patients, with after surgery care questions.
- Provide professional and compassionate customer service in person, via phone and email.
- Proficiently tends to patients wounds by making sure they have the proper dressings and are comfortable without any pain.
- Thoroughly makes casts and splints to ensure patient safety and comfortability.
- Methodically takes out patients sutures and staples after surgery to ensure proper recovery.
- Ensure every patient gets a five star experience with exceptional care.
- Assisted physicians with orthopedic examinations and patient assessments.
- Prepared treatment rooms and ensured proper sterilization of instruments.
- Managed patient scheduling and coordinated follow-up appointments effectively.
- Documented patient histories and maintained accurate electronic health records.
- Educated patients on post-operative care and rehabilitation exercises.
- Collaborated with healthcare team to improve patient care processes.
- Monitored inventory of medical supplies and requested restocking as needed.
- Supported patients during procedures to ensure comfort and safety.
- Facilitated referrals to specialists when needed while coordinating care between multiple providers.
- Administered injections or medications as directed by the physician.
- Communicated effectively with colleagues, supervisors, and external healthcare providers to ensure quality care for all patients.
Veterinarian Coordinator
Colorado Canine Orthopedics and Rehab
Colorado Springs, CO
07.2022 - 12.2024
- Knowledge in EzVet system with everything from scheduling to writing up patient surgery reports.
- Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion, and kind words.
- Provided medical treatments for sick or injured animals, such as administering medications, setting fractures, and performing surgery.
- Explained disease and condition diagnoses, prognoses, and treatment options to pet and animal owners to provide information for decision-making concerning care.
- Interacted with clients regarding animal health, education on treatment protocols and general procedures.
- Efficiently schedule patients with the appropriate surgeons, for consultations, rechecks and surgery.
- Follow up with patients, with after surgery care questions.
- Provide professional and compassionate customer service in person, via phone and email.
- Collaborated with veterinary technicians to ensure high-quality patient care.
- Developed individualized rehabilitation plans for post-surgical recovery in dogs.
- Educated pet owners on preventive care and wellness practices for their dogs.
- Managed medical records and documentation for efficient patient tracking and care.
- Conducted follow-up evaluations to monitor recovery progress in canine patients.
- Communicated effectively with staff members to ensure that all patients received the best possible care.
Insurance/Billing Coordinator
Kids Rock Pediatric Dentistry
Colorado Springs, CO
06.2021 - 07.2022
- Knowledge in Dentrix System with everything from front office duties to billing/ insurance.
- Efficiently complete insurance eligibility and dental treatment plans daily.
- Follow up/collect current and past due claims/patient payments.
- Proficient in posting and adjusting UCCI and DQ payments on patient ledger.
- Run weekly aging, claims, payments and insurance write off reports.
- Submit online claims and appeals/narratives.
- Assist and resolve insurance companies/patients with any questions/issues they may have.
- Processed insurance claims for pediatric dental services efficiently and accurately.
- Verified patient insurance coverage and eligibility for treatment procedures.
- Coordinated billing inquiries and resolved discrepancies with insurance providers.
- Maintained accurate patient billing records and updated account information regularly.
- Communicated effectively with parents regarding billing procedures and payment options.
- Collaborated with dental staff to ensure proper coding of services rendered.
- Communicated regularly with medical providers to resolve any outstanding issues related to claim processing.
- Developed strategies for improving efficiency in the billing process.
- Prepared monthly reports for management on the status of pending claims.
- Tracked unpaid invoices and contacted relevant parties as needed.
- Acted as liaison between patients, physicians, hospitals, employers, government agencies, and other entities involved in the healthcare system.
Admissions Coordinator
Family Support Center
Colorado Springs, CO
08.2020 - 06.2021
- Responsible for processing and staffing all client intakes and referrals.
- Efficiently maintain and upload all client medical and charts.
- Knowledge with using Central Reach Software.
- Submit all Medicaid/ Tricare/ all other commercial insurance authorizations.
- Checks Insurance eligibility for all clients.
- Runs weekly reports and meetings with staff.
- Respond to questions and concerns regarding services and escalate calls/emails appropriately.
- Coordinated admissions process for families seeking support services.
- Managed communication between applicants and program staff effectively.
- Developed and maintained detailed records of applicant information.
- Guided families through documentation requirements for enrollment.
Health Coordinator and Scheduler
Aveanna
Colorado Springs, CO
09.2017 - 08.2020
- Responsible for staffing therapists accordingly to meet kids' specific needs.
- Responsible for processing and coordinating all patient intake and referrals.
- Efficiently maintain and upload all patient medical and charts.
- Knowledge with using HealthTrust Software.
- Manage all the warning and errors within each patient chart.
- Submit all Medicaid and Commercial insurance authorizations.
- Respond to questions and concerns regarding services and escalate calls/emails appropriately.
- Coordinated patient care plans with healthcare providers and family members.
- Managed scheduling for patient appointments and therapy sessions.
- Developed educational materials for patients and families on health topics.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Monitored patient progress and reported changes to healthcare professionals.
- Assisted in the implementation of quality improvement initiatives within the organization.
- Facilitated communication between patients, caregivers, and medical staff efficiently.
- Organized community outreach programs to promote health awareness and services offered.
- Collaborated with other healthcare professionals to coordinate services for clients.
- Monitored compliance with applicable laws, regulations, policies, procedures. related to public health initiatives.
Education
High School Diploma -
Blue Mountain High School
Schuylkill Haven, PA05.2011
Skills
- Personable
- Punctual
- Microsoft
- Creative Thinking
- Multi-tasking
- Loyalty
- Aptitude in Problem Solving
- Fast Learning
- Medical Terminology
- Medical Records
- Office Management
- Medical Office Experience
- Computer Skills
- Microsoft Powerpoint
- Patient scheduling
- Electronic health records
- Wound care management
- Care coordination
- Rehabilitation education
- Problem solving
- Team collaboration
- Attention to detail
- Customer service
- Empathetic engagement
- Orthopedic bracing
- Orthopedic casting
- Patient care
Timeline
Orthopedic Medical Assistant Float
Colorado Centers of Orthopedic Excellence
12.2024 - Current
Veterinarian Coordinator
Colorado Canine Orthopedics and Rehab
07.2022 - 12.2024
Insurance/Billing Coordinator
Kids Rock Pediatric Dentistry
06.2021 - 07.2022
Admissions Coordinator
Family Support Center
08.2020 - 06.2021
Health Coordinator and Scheduler
Aveanna
09.2017 - 08.2020
High School Diploma -
Blue Mountain High School