Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisa Bagley

Raleigh,NC

Summary

Adaptable and organized administrative professional with hands-on experience in supporting scheduling, data entry, documentation, and workflow optimization across fast-paced industries. Known for managing sensitive information with accuracy and discretion, delivering calm and consistent support in detail-driven environments. Excels in roles that value precision, autonomy, and reliable coordination.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

Raleigh Oral Surgery
06.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Scheduled patient appointments across multiple provider calendars, ensuring minimal conflicts and optimized daily workflows.
  • Coordinated with insurance companies to verify benefits and clarify coverage for procedures.
  • Served as a liaison between front office, clinical teams, and billing departments to maintain streamlined communication.
  • Supported internal administrative functions by managing documentation requests and ensuring timely information flow.
  • Managed incoming emails and tracked referral communications to support timely patient intake and coordination.

Patient Service Associate

Duke Neurosciences of Raleigh
02.2022 - 02.2023
  • Scheduled patient appointments, procedures, and follow-ups using EPIC/MaestroCare, ensuring accurate provider selection and efficient daily workflows.
  • Managed complete check‑in/check‑out process: verified patient demographics and insurance, collected co-pays, updated forms, and processed charges per clinic policy.
  • Handled incoming phone and email communication, routed messages to clinical/billing teams, and maintained phone line efficiency.
  • Liaised with front office, clinical staff, and insurance teams to resolve scheduling conflicts, clarify coverage, and optimize patient flow.
  • Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.

Loan Processor

Pennymac Financial Services LLC
09.2021 - 12.2021
  • Ensured borrowers have all the proper documentation required throughout the refinance process
  • Performed weekly check ins and follow up calls to borrowers to obtain information
  • Maintained secure protection and privacy of all borrower's personal information
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.

Education

Bachelor of Arts - Psychology, Sociology

SUNY At Fredonia
Fredonia, NY
12.2020

Skills

  • Skilled in Microsoft Office Suite
  • Skilled in Google Workspace
  • Administrative team coordination
  • Clinical documentation expertise
  • Efficient workflow management
  • Medical record management
  • Insurance verification
  • Appointment scheduling
  • New hire training
  • Organizational skills

Timeline

Patient Care Coordinator

Raleigh Oral Surgery
06.2023 - Current

Patient Service Associate

Duke Neurosciences of Raleigh
02.2022 - 02.2023

Loan Processor

Pennymac Financial Services LLC
09.2021 - 12.2021

Bachelor of Arts - Psychology, Sociology

SUNY At Fredonia

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