Marisa Brice

• Assist customers daily with positive attitude and focus on customer satisfaction.
• Develop effective relationships with diverse personalities.
• Maintain accurate record keeping with manual processing and digital information updates.
• Educate customers concerning billing, payment processing and account balances.
• Email courtesy reminders of payments due for retention goals.
• Introduce clients to available online resources and services to increase convenience.
• Investigate and resolve customer inquiries and complaints quickly.

• Recruited individuals using Indeed.com by contacting, calling, scheduling, and conducting interviews.
• Entered data into Avionte software and filed documentation.
• Communicated daily with Human Resources Representative to obtain daily attendance and payroll.
• Assigned Rapid Pay cards to individuals without direct deposit.
• Used Live Google Documents, Snippet, and Spreadsheets to submit tally of starts, losses, and openings.

Relocated from Maryland to Pennsylvania.

• Developed and Independently Operated PET/CT program.
• Oriented and trained local nuclear medicine staff on proper PET procedures and equipment.
• Provided Compassionate and Tailored care to meet specific needs of each patient.
• Simultaneously provided patient care, attended to phone calls, scheduled appointments, completed data entry, charged procedures, and processed images.
• Collected, Stocked, and Organized department supplies.
• Built Policy Procedure Manual.
• Reduced PET doses cost.
• Operated 16 slice GE PET/CT Discovery ST.
• Calibrated equipment daily, weekly, and quarterly.
• Conducted venipuncture, injections, and procedures.
• Followed appropriate regulations to minimize patients' exposure to radiation.