Marisa Calderon
Department Manager
Santa Ana,California
Summary
My experience working with H&M has allowed me to expand my knowledge with customer service, teamwork, as well as business practices. As an experienced department manager with a demonstrated history of working in the retail industry for twelve years, I am eager to expand on my knowledge and skills for professional growth and development.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Department Manager
H&M Hennes & Mauritz
Costa Mesa, CA
2019.02 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Supervisor
H&M Hennes & Mauritz
Orange, CA
2017.11 - 2019.02
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted routine inspections to check quality and compliance with established specifications.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Organized contests and established goals to optimize productivity and improve employee morale.
Sales Associate Full-Time
H&M Hennes & Mauritz
Costa Mesa, CA
2014.09 - 2017.09
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Answered customer questions about sizing, accessories and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Processed product returns and assisted customers with other selections.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate - Part Time
H&M Hennes & Mauritz
Santa Ana, United States
2012.10 - 2014.10
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Provided positive first impressions to welcome existing, new and potential customers.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Saddleback High School
Santa Ana, CA 2006.08 - 2010.06
Associate of Science - Business Administration
Coastline Community College
Fountain Valley, CA 2019.06 - 2021.06
Skills
Business development and planning
Relationship building and management
Recruiting and Hiring
Goals and performance
Scheduling
Strategies and goals
Staff Development
Operations
Timeline
Associate of Science - Business Administration
Coastline Community College
2019.06 - 2021.06
Department Manager
H&M Hennes & Mauritz
2019.02 - Current
Supervisor
H&M Hennes & Mauritz
2017.11 - 2019.02
Sales Associate Full-Time
H&M Hennes & Mauritz
2014.09 - 2017.09
Sales Associate - Part Time
H&M Hennes & Mauritz
2012.10 - 2014.10
High School Diploma -
Saddleback High School
2006.08 - 2010.06