Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisa Calderon

Department Manager
Santa Ana,California

Summary

My experience working with H&M has allowed me to expand my knowledge with customer service, teamwork, as well as business practices. As an experienced department manager with a demonstrated history of working in the retail industry for twelve years, I am eager to expand on my knowledge and skills for professional growth and development.


Overview

10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Department Manager

H&M Hennes & Mauritz
Costa Mesa, CA
02.2019 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Supervisor

H&M Hennes & Mauritz
Orange, CA
11.2017 - 02.2019
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Organized contests and established goals to optimize productivity and improve employee morale.

Sales Associate Full-Time

H&M Hennes & Mauritz
Costa Mesa, CA
09.2014 - 09.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Processed product returns and assisted customers with other selections.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate - Part Time

H&M Hennes & Mauritz
Santa Ana, United States
10.2012 - 10.2014
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Saddleback High School
Santa Ana, CA
08.2006 - 06.2010

Associate of Science - Business Administration

Coastline Community College
Fountain Valley, CA
06.2019 - 06.2021

Skills

Business development and planning

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Timeline

Associate of Science - Business Administration

Coastline Community College
06.2019 - 06.2021

Department Manager

H&M Hennes & Mauritz
02.2019 - Current

Supervisor

H&M Hennes & Mauritz
11.2017 - 02.2019

Sales Associate Full-Time

H&M Hennes & Mauritz
09.2014 - 09.2017

Sales Associate - Part Time

H&M Hennes & Mauritz
10.2012 - 10.2014

High School Diploma -

Saddleback High School
08.2006 - 06.2010

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Marisa CalderonDepartment Manager