Marisa Camargo
Cleveland
Summary
Experienced administrative professional with 15 years of expertise in data entry, scheduling, and managing communications. Proven track record in healthcare administration, including patient coordination, insurance processing, and administrative support at Cleveland Clinic Foundation. Seeking a Data Entry role to leverage meticulous attention to detail and exceptional customer service skills.
Overview
20
20
years of professional experience
Work History
Specialty Program Assistant II
Cleveland Clinic Foundation
01.2021 - Current
- Coordinate scheduling across various departments and manage out-of-network referral creation
- Communicate effectively with patients to confirm appointments and ensure accurate documentation of FYI notes
- Facilitate interdepartmental collaboration for scheduling add-ons and provide peer training on procedural best practices
Administrative Assistant II
Cleveland Clinic Foundation
09.2020 - 01.2021
- Managed a multi-faceted communication system, including phone calls and MyChart messages, ensuring prompt and accurate responses to patient inquiries and refill requests
- Coordinated patient scheduling, handled prior authorizations and phone encounters, and processed incoming and outgoing faxes, maintaining efficient office operations
PSS
01.2019 - 09.2020
- Managed patient check-in and check-out processes, ensuring efficient patient flow and accurate record-keeping
- Coordinated with insurance companies for claim processing and handled pre-authorizations to facilitate patient care
- Delivered high-quality customer service, responding to inquiries via phone and MyChart messaging, and scheduled appointments to optimize clinic operations
Carrier (CCA)
United States Postal Service
01.2017 - 01.2019
- Delivered mail and parcels to residential and commercial addresses, ensuring timely and accurate distribution
- Prepared mail for delivery by organizing and breaking down routes for efficient operations
Customer Service
Cleveland Clinic Foundation BOC
06.2014 - 03.2016
- Handled inbound and outbound calls to resolve billing issues, ensuring accurate and timely communication with insurance companies
- Processed payments and clarified benefits for customers, successfully managing the billing and rebilling of claims
Packager
LJ Minor/Nestle
11.2011 - 01.2013
- Efficiently packaged and stacked various products, ensuring order accuracy and maintaining a clean work environment
- Operated motorized pallet jacks safely and accurately entered pallet counts into the computer system for effective order processing
Customer Service Rep
Invacare Corp
03.2011 - 11.2011
- Managed a diverse array of customer inquiries, including high-volume inbound and outbound communications, effectively addressing concerns in both English and Spanish
- Delivered exceptional support for clients with medical issues, ensuring accurate information and compassionate service were provided consistently
Spanish Customer Service Rep
Windstream Communications
02.2008 - 02.2011
- Provided bilingual customer support by efficiently handling high-volume inbound calls and initiating trouble tickets to resolve phone and internet service issues
- Managed simultaneous customer interactions through multiple chat sessions, ensuring responsive communication and timely issue resolution
Supervisor
Windstream Communications
10.2004 - 01.2006
- Supervised customer service operations, managed daily opening and closing procedures, and maintained multiple cash drawers for accuracy and security
- Coordinated the ordering and shipment of cash, as well as the loading of ATMs and processing deposits to ensure smooth financial transactions
- Assisted customers with loan applications and bank account management, providing guidance and support throughout the process
Education
Pharmacy Tech - Pharmacy Tech
Remington College-Cleveland Campus
Cleveland, Ohio01.2011
Diploma - General Education
Lincoln-West High School
Cleveland, Ohio06.2004
Skills
- Escalated Claims
- Billing Revenue Review
- Quality Assurance
- Aptitude to Detail
- Microsoft Office Suite
- Prior Authorization
- Schedule Peer to Peer
- Customer Service
- Troubleshooting
- Adaptability
- Fluently Speak, Read and Write English/Spanish
- Microsoft Word
- Problem Solving
- Multitasking / Ability to Work Under Pressure
- Better Conversations Course for Leadership
- CETS Billing and Coding Course
- Rx Renewal Request/Creating Referrals
- Optime
- Excel, Epic, EMR
Remoteworker
True
Languages
English
Native or Bilingual
Timeline
Specialty Program Assistant II
Cleveland Clinic Foundation
01.2021 - Current
Administrative Assistant II
Cleveland Clinic Foundation
09.2020 - 01.2021
PSS
01.2019 - 09.2020
Carrier (CCA)
United States Postal Service
01.2017 - 01.2019
Customer Service
Cleveland Clinic Foundation BOC
06.2014 - 03.2016
Packager
LJ Minor/Nestle
11.2011 - 01.2013
Customer Service Rep
Invacare Corp
03.2011 - 11.2011
Spanish Customer Service Rep
Windstream Communications
02.2008 - 02.2011
Supervisor
Windstream Communications
10.2004 - 01.2006
Diploma - General Education
Lincoln-West High School
Pharmacy Tech - Pharmacy Tech
Remington College-Cleveland Campus
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