Marisa Campagna
Irwin,PA
Summary
Adapting to every different occupation I've had has been simple and doing well at that specific job. There hasn't been a job yet that I haven't been able to fully adjust and perform very well at. There are always things to learn. Hardworking Peer Support Specialist committed to coaching peers through life challenges. Develops customized plans for individual issues. Engaging and outgoing with strong communication skills. Empathetic Peer Support Specialist with proven experience to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 30 years of sobriety and ready to help others reclaim lives through use of proper services. Understanding Peer Support Specialist knowledgeable in care system navigation and willing to share life experiences related to mental illness. Energetic professional with more than 1 year of expertise providing mental support as well as advice and assistance to those wanting to change lives positively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Peerstar, LLC
07.2023 - 09.2024
- Certified to support my peers through mental health/addiction struggles
- Offered my guidance to my peers for an overall better outlook on life
- To create functioning citizens.
- I tended to clients while handling incoming calls, texts, emails, and reports.
- Extended quality of lives and inspired more peers to get help.
Doordash Driver
DoorDash
12.2022 - 06.2024
- Pickup and deliver items to customers in a timely manner
- Managed keeping a timely matter to be able to accept more orders
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Delivery Driver
Walmart
12.2022 - 01.2024
- Picking up customer's orders and delivering them in a timely manner
- Customer service skills and lifting skills
- Managed multiples orders at once
- Kept business delivery service going strong.
Delivery Driver
Wunderlich Inc.
04.2022 - 05.2023
- Pack up and store trucks with proper meals and drinks
- Then deliver them to appropriate stops in a boxed truck
- Managed dropping off multiple orders throughout the day to schools in a timely manner before food was to be served.
- Heavy lifting
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Optometric Technician
YOUR FAMILY EYE DOCTOR
08.2020 - 02.2023
- Pretest patients, get patients ready for Dr., sanitize machines, chart, answer phones, schedule appointments, pull insurances, order supplies
- Managed multiple patients charts daily
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Conducted detailed patient history interviews to enhance accuracy of diagnosis and treatment plans.
- Improved patient flow in clinic by efficiently pre-testing patients, including visual acuity and pressure tests.
Grubhub Driver
Grubhub
01.2019 - 02.2023
- Pickup and deliver food items to customers in timely manner using proper food handling
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Achieved safe driving records by consistently following traffic rules and regulations.
Optometric Technician
Ives Eyecare Center
06.2021 - 06.2022
- Greeting patients, pretest patients to prepare for the Optometrist, assist the Optometrist with patients, scheduling/canceling appointments, special optical testing, teaching patients how to properly use/clean contacts and glasses, and preparing/entering data on patients
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
- Conducted detailed patient history interviews to enhance accuracy of diagnosis and treatment plans.
- Improved patient flow in clinic by efficiently pre-testing patients, including visual acuity and pressure tests.
- Supported optometrists during eye examinations, improving efficiency and effectiveness of patient assessments.
- Conducted regular maintenance and calibration of optometric equipment, ensuring accurate and reliable test results.
- Identified issues during preliminary exam and addressed concerns with physician.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Optometric Technician
Olson Eye Care
06.2015 - 12.2017
- Greeting patients, pretest patients to prepare for the Optometrist, assist the Optometrist with patients, simple money handling, knowledge of insurances and insurance data, scheduling/canceling appointments, special optical testing, teaching patients how to properly use/clean contacts and glasses, and preparing/entering data on patients
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Temporary Assignment Data Entry Clerk
Keystone Collections Group
02.2017 - 05.2017
- Verifying, classifying, and processing entered data through an operating system designed for taxes
- Managed multiple documents on multiple screens.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Housekeeping
Simply Spotless Cleaning
11.2016 - 02.2017
- House cleaning with full attention to detail
- Managed multiple locations daily/weekly
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Coordinated with housekeeping and maintenance departments to address any urgent issues promptly.
- Collaborated with housekeeping staff to ensure timely room turnover and high standards of cleanliness.
- Enhanced overall guest satisfaction by implementing efficient housekeeping procedures and maintaining high standards of cleanliness.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Collaborated with housekeeping staff to ensure clean and welcoming rooms upon guest arrival.
- Managed budgetary guidelines for housekeeping department expenses while maintaining high-quality standards.
Cleaner
Anago Cleaning Systems
09.2015 - 05.2016
- Professionally cleaning, disinfecting and detailing cubicles, bathrooms, and offices
- Full attention to detail
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Clerk 1
PLCB Fine Wines and Good Spirits
10.2014 - 08.2015
- Close monitoring of customers, basic counting and reporting money in and out of register, assist customers professionally, stock and prep shelves, knowledge of sales, display setup and take down, maintain clean store and employee bathroom, lift and carry up to 80 pounds, inventory checks, and maintain price changes
Waitress
Gullifty's
02.2011 - 02.2014
- Open/close registers, maintaining the cleanest and most organized work area and environment, prepare/refill salad, knowledge of menu items and specials, serving alcoholic beverages, and ultimately delivering outstanding customer service to create happy and healthy customers
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Cashier/Customer Service
Shop N Save
09.2012 - 09.2013
- Prepare correct til allowance, basic math, knowledge of sales, knowledge of products, outstanding customer service, and maintaining the cleanest, organized, welcoming work area,
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High school diploma - General studies
Elizabeth Forward High School
Elizabeth, PA01.2012
Skills
- Detail-orientated
- Fast Learner
- Data Entry
- Microsoft Word
- Microsoft Office
- Customer Service
- Medical Office
- Operating Systems
- Insurance Verification
- Medical Scheduling
- Medical Records
- Certified Optometric Assistant
- Microsoft Access
- Sales
- Behavioral health
- Crisis intervention
- Communication skills
- Organizational skills
- Computer skills
- Medical terminology
- Peer support
- Social Work
- Peer Advocacy
- Mental health awareness
- Self-Care Techniques
- Stress Reduction
- Substance Abuse Knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Driver's License
- Certified Peer Support Specialist, 08/24, 80 hours of training complete for my certification through RI International.
Additional Information
I pride myself in quickly adapting to every different occupation I've had and doing well at that specific job. There hasn't been a job yet that I haven't been able to fully adjust and perform very well at. I am always open to learning new skills.
Assessments
- Attention to detail, Proficient, 09/21
- Customer focus & orientation, Proficient, 03/22
- Work style: Reliability, Proficient, 09/21
- Work motivation, Proficient, 06/21
- Work style: Reliability, Proficient, 06/24
- Attention to detail, Proficient, 10/22
- Sales skills, Proficient, 11/23
- Outside sales, Proficient, 11/23
- Retail customer service, Proficient, 05/22
- Delivery driver, Proficient, 12/22
- Home health aide skills, Proficient, 09/24
- Medical receptionist skills, Proficient, 06/22
- Food service: Customer situations, Proficient, 06/24
Willingtorelocate
- Irwin, PA
- Greensburg, PA
- Pittsburgh, PA
Personal Information
Authorized To Work: US for any employer
painting
I enjoy painting in my spare time. I make seasonal paintings, let my kids paint whatever they want, and I like to keep their hands on a canvas to watch them grow over the years. I like painting flowers, spooky scenes for Halloween, etc. One of my favorite paintings is a coffee mug steamy hot and I keep it right next to my coffee bar.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Peer Support Specialist
Peerstar, LLC
07.2023 - 09.2024
Doordash Driver
DoorDash
12.2022 - 06.2024
Delivery Driver
Walmart
12.2022 - 01.2024
Delivery Driver
Wunderlich Inc.
04.2022 - 05.2023
Optometric Technician
Ives Eyecare Center
06.2021 - 06.2022
Optometric Technician
YOUR FAMILY EYE DOCTOR
08.2020 - 02.2023
Grubhub Driver
Grubhub
01.2019 - 02.2023
Temporary Assignment Data Entry Clerk
Keystone Collections Group
02.2017 - 05.2017
Housekeeping
Simply Spotless Cleaning
11.2016 - 02.2017
Cleaner
Anago Cleaning Systems
09.2015 - 05.2016
Optometric Technician
Olson Eye Care
06.2015 - 12.2017
Clerk 1
PLCB Fine Wines and Good Spirits
10.2014 - 08.2015
Cashier/Customer Service
Shop N Save
09.2012 - 09.2013
Waitress
Gullifty's
02.2011 - 02.2014
High school diploma - General studies
Elizabeth Forward High School
- Driver's License
- Certified Peer Support Specialist, 08/24, 80 hours of training complete for my certification through RI International.
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