Marisa Cano
Aubrey,TX
Overview
9
9
years of professional experience
Work History
Sr Aircraft Record Specialist
Hiregenics with Southwest Airlines
08.2023 - Current
- Maintain digital and physical records in accordance with company retention policies, improving accessibility and reducing retrieval time by 30%.
- Perform comprehensive audits of aircraft maintenance records to ensure accuracy, completeness, and compliance with FAA and internal regulatory standards.
- Audit aircraft logbooks, maintenance entries, and service records to ensure accuracy and compliance.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Dispatcher
Holcim
04.2021 - 08.2023
- Coordinate and schedule daily orders for delivery or service, ensuring timely and efficient dispatching of resources.
- Monitor order progress and dispatch status, proactively resolving any delays or issues that may impact service delivery.
- Respond to urgent requests or last-minute changes with flexibility and problem-solving skills to minimize disruptions.
- Utilize dispatch software and communication tools to manage workflow, track performance, and optimize routing or scheduling.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Receptionist Administrator
Denton ISD
07.2018 - 04.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
School Cafeteria Worker
Denton ISD
06.2016 - 04.2018
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
Education
High School Diploma - Basic Education
Billy Ryan High School
Denton, TX05-2004
Medical Assistant -
Career Center of Texas
Fort Worth, TX01.2006
Skills
- Data Auditing & Research
- Advanced communication
- Time Management
- Team Collaboration & Management
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Multitasking Abilities
- Task prioritization
Timeline
Sr Aircraft Record Specialist
Hiregenics with Southwest Airlines
08.2023 - Current
Dispatcher
Holcim
04.2021 - 08.2023
Receptionist Administrator
Denton ISD
07.2018 - 04.2021
School Cafeteria Worker
Denton ISD
06.2016 - 04.2018
High School Diploma - Basic Education
Billy Ryan High School
Medical Assistant -
Career Center of Texas