Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisa Caraway

Louisville

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Arby's. Proven ability to enhance guest experiences through exceptional service and effective problem-solving. Skilled in inventory management and multitasking, consistently achieving operational excellence while fostering a collaborative work environment.

Overview

16
16
years of professional experience

Work History

Crew Member

Burger King
09.2023 - 12.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Catering Server

Levy
06.2022 - 11.2022
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.

Shift Manager

Arby's
02.2018 - 04.2019
  • Maintained high standards and company values while addressing complex customer issues.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Tracked receipts, employee hours, and inventory movements.

Order Picker

Hanna Andersson
09.2017 - 01.2018
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Assistant Manager

Zaxbys
07.2017 - 10.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Crew Trainer

Dairy Queen
09.2015 - 07.2017
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Shipping and Receiving Clerk

Royal Paper
01.2013 - 04.2013
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.

Shipping and Receiving Clerk

UPS
02.2008 - 05.2009
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.

Education

Associate Of Applied Business - Business Management

Brown Mackie College
Louisville, KY
06.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Basic math
  • Initiative and Self-motivation
  • Safe food handling
  • Safety awareness
  • Verbal and written communication
  • Inventory restocking
  • Inventory counts

Timeline

Crew Member

Burger King
09.2023 - 12.2023

Catering Server

Levy
06.2022 - 11.2022

Shift Manager

Arby's
02.2018 - 04.2019

Order Picker

Hanna Andersson
09.2017 - 01.2018

Assistant Manager

Zaxbys
07.2017 - 10.2017

Crew Trainer

Dairy Queen
09.2015 - 07.2017

Shipping and Receiving Clerk

Royal Paper
01.2013 - 04.2013

Shipping and Receiving Clerk

UPS
02.2008 - 05.2009

Associate Of Applied Business - Business Management

Brown Mackie College

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