Marisa Cataldi
Saratoga Springs,NY
Summary
Compassionate employee with experience in all aspects of bathing dogs. Strong Power Bather abilities and particular talent in Doodles. Consistently deliver quality service and high level of excellence in animal care. Proven ability to boost customer retention and exceed expectations.
Overview
8
8
years of professional experience
Work History
Bather
PetSmart
06.2023 - 11.2023
- Improved customer satisfaction by providing efficient and thorough bathing services for pets.
- Enhanced the salon's reputation for quality pet care through meticulous bathing and attention to detail.
- Assisted in maintaining a clean and organized workspace, ensuring a safe environment for both staff and pets.
- Contributed to increased client retention by building rapport with pet owners and addressing their concerns.
- Skilled in handling a variety of dog breeds with patience and compassion, addressing individual needs and temperaments.
Bartender
Cantina Louie
06.2022 - 10.2022
- Served guests in fast-paced environment and managed time for an optimal experience for each guest
- Fostered repeat business by making meaningful connections with guests
- Assisted other workers to achieve maximum efficiency during peak attendance times
- Compiled nightly sales numbers and profits and accurately completed accounting tasks
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Assistant Manager, Social Media Manager
Mixson Bath and Racquet Club
07.2017 - 07.2019
- Planned, organized, and hosted member retention and wellness events
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Increased customer engagement through social media.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Manager, Bartender
Outback Steakhouse
09.2015 - 05.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Camden County High School
Bachelors of Liberal Arts - Communication
Grand Canyon University
05.2024
Skills
- Power Bather for Multiple Power Groomers in High Volume Store
- Nail Trimming, Grinding
- Ear Cleaning, Plucking
- Appointment Scheduling
- PRISM Experience
- Large Breed Experience
- Cleanliness and Sanitation
- Product Knowledge
- Creative Problem Solving
- Training & Development
- Customer Retention Expertise
- Ledger Balance Management
- Public Relations
- Increasing Engagement
References
Marie Cox | Power Groomer of 10+ Years | PetSmart, Silverdale, WA | (760) 807-9593
Katey Alexander | Power Groomer of 3+ Years | Petsmart, Silverdale, WA |
Nelson Garcia | Manger, Store Owner | Cantina Louie, Fernandina Beach, FL | (904) 418-3219
Timeline
Bather
PetSmart
06.2023 - 11.2023
Bartender
Cantina Louie
06.2022 - 10.2022
Assistant Manager, Social Media Manager
Mixson Bath and Racquet Club
07.2017 - 07.2019
Assistant Manager, Bartender
Outback Steakhouse
09.2015 - 05.2017
High School Diploma -
Camden County High School
Bachelors of Liberal Arts - Communication
Grand Canyon University