Marisa Celaya
Tucson,AZ
Summary
Customer Service Representative Profile Customer Service Representative who primary focus is providing quality care for the ultimate customer experience. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Passionate about identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
17
17
years of professional experience
Work History
DBME Program Service Evaluator III
State Of Arizona
Tucson, AZ
06.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Meet and greet customers.
- Obtain preliminary information for screening purposes.
- Registers and inputs client applications into the eligibility systems that include but are not limited to Arizona Technical Eligibility Computer System (AZTECS) and Health-E-Arizona Plus.
- Update various computer databases.
- Log and track information.
- Meeting and greeting customers in person and on the telephone.
- Excellent customer service and interpersonal communication skills; must always display professionalism when explaining general information, requirements, and processes.
- Exceptional organizational skills to schedule, log and track people and information.
- Keyboarding and usage of computer software.
- Experience with office equipment to research, scan, fax, copy and print information and documents.
- Telephone etiquette and organizational structure to ensure customer is directed appropriately.
- Screening and preparing applications and/or preliminary data for eligibility determination.
Bankruptcy Customer Service Representative
Sprint
Tucson, AZ
09.2019 - 09.2020
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Handled Bankruptcy cases provided by the United States courts
- Partnered and defined next step with customer experiencing a difficult financial challenges by extending empathy.
Customer Service Representative
IQOR
Tucson
07.2004 - 09.2019
- Handled varies positions through out my years with the company
- Worked as a customer service representative, Quality Assurance,
- Resolution Supervisor, Equipment resolution supervisor and Bankruptcy/Deceased customer service representative
- Maintained a positive attitude despite any hurdles
- Brought forth passion and enthusiasm, resulting in favorable outcomes.
Skills
- Microsoft Office
- Computer Skills
- Communication Skills
- Fast Typing Skills
- Excellent Communication Skills
- Multitasking Skills
- Bilingual
- Detail Oriented
- Dependable and reliable
- Complex Problem Solving
- Active Listening
Timeline
DBME Program Service Evaluator III
State Of Arizona
06.2021 - Current
Bankruptcy Customer Service Representative
Sprint
09.2019 - 09.2020
Customer Service Representative
IQOR
07.2004 - 09.2019
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