Marisa Chacko

• Participated and received certification in a 10 month practitioner training program on Functional Nutrition that optimizes practical and hands-on approaches to support clients to achieve homeostasis in their bodies and lives via functional nutrition approach. Hands-on knowledge in listening and assessing clients for customized counseling plan by taking a full-body system approach to health to identify the root cause of autoimmune diseases in each individual as it varies person to person. Excellent communication and observation skills utilized to interact and discuss lifestyle choices and options available to make lifestyle changes to achieve better quality of health and well-being.

Created recommendations for functional testing as well as protocols for treating underlying infections and nutritional deficiencies.

• Reviewing and auditing patient charts on a daily basis for the Intensive Care and Cardiology units to capture and charge for inpatient bed side procedures and IV drug administration as performed by the nursing staff.
• Support the performance improvement team with the weekly report for Telepharmacy accuracy and enhance nursing accuracy by ensuring detailed care in the scanning of patient armbands when distributing drugs to patients
• Streamlined charging process by collaborating with other Ascension charge capture teams to create and implement the transition from manual paper driven process of charging to a digital format to support the work at home needs.
• Promoted transparency and communication within the Charge Capture team and with senior leadership team and by creating educational power point deck detailing how lost revenue impacts the hospital and each unit's ability for additional staffing and training.
• Digitalized communication and information sharing with 3rd parties, including with the Dialysis provider, enabling error-free documentation of the daily dialysis charges.
• Achieved 20% growth and improvement in the first month, for the facility by revamping the process of room and bed reconciliation.
• Revamped a previously existing spreadsheet to help track lost revenue for nursing units. Increasing revenue for each unit month over month.

• Appointed to support the president with a track record of expertly directing all organizational operations and activities during the president’s absence
• Participated in the making of policies that impacted the organization as a member of the Board of Trustees
• Championed organization awareness and image positioning via excellent representation at official functions
• Impacted small business growth and success by customizing cost-effective systems and procedures per perceived needs and business requirements

• Enabled impactful decisions and demonstrated the organization’s legal standing by creating, compiling, and presenting comprehensive reoccurring and ad hoc reports/data to the Board of Trustees, the Philippine government as well as the US Embassy.
• Championed successful fundraising and generation of $200k+ annually and spearheaded benevolent donations to charitable organizations while handling budgeting and financial planning
• Managed administrative employees to maximize productivity while training staff on best practices and protocols.
• Cultivated strong relationships with fellow expatriate partners and NGOs to foster collaboration and maximize resources.
• Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Promoted organization’s recognition within NGOs and validated organization’s mission and objectives via analytical evaluation and presentation of performance, community activities, and innovative initiatives at cross-functional meetings with multiple NGOs
• Strengthened organization’s edge via viable growth strategy and positive representation across national and local government entities within the NGO community while championing compliance to legal and regulatory policies
• Spearheaded deployment of websites, social media and mobile applications.

• Positioned to coordinate the financial and administrative aspects of the organization through fund disbursement across associated organizations and management of all volunteer activities
• Maximized resources through training and supervision of all organizational volunteer services for public and private groups
• Guaranteed seamless running of the organization by ensuring detailed financial planning and proper disbursement of funds and ensured the implementation of cost control measures

• Steered the leadership affairs of the organization while promoting program and events awareness across the target audience by managing, updating, and maintaining the organization’s website
• Championed process and continuous improvement by creating, documenting, and assessing data to identify and maximize new opportunities for impactful process transformation
• Strengthened inter-organizational partnership as a liaison to Community Action Network and the Federation of American Women’s Clubs Overseas

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Reviewed files, records and other documents to obtain information and respond to requests.
• Sorted and distributed incoming mail and prepared outgoing mail.
• Maintained transaction security by verifying payment cards against identification.
• Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
• Answered calls to take messages or redirect calls to appropriate colleagues.
• Ran errands for office staff.
• Maintained office supply stock to control shrinkage and prevent overstocking.
• Performed unloading, counting, weighing and sorting of incoming articles to cross-check with invoice or requisition list.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Completed patient check-in processes by verifying insurance and submitting forms to nursing team.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

• Managed large volume of medical claims on daily basis.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
• Researched and resolved complex medical claims issues to support timely processing.
• Used administrative guidelines as resource or to answer questions when processing medical claims.
• Paid or denied medical claims based upon established claims processing criteria.

• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provided language translation services for customer service inquiries.
• Maintained and managed customer files and databases.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies to consistently achieve call-time and quality standards.
• Received multiple positive reviews acknowledging dedication to excellent customer service.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Responded to customer calls and emails to answer questions about products and services.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.