Marisa Charles
Chino,CA
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server/Cocktail Server
Applebee's Grill + Bar
Corona, CA
05.2022 - 05.2025
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
Server
Mexicuban Resturant
Tacoma, WA
01.2019 - 11.2022
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Delivered food orders promptly and courteously.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared drinks according to standard recipes.
Server
Shari's Cafe and Pies
Olympia, WA
04.2019 - 11.2020
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Delivered food orders promptly and courteously.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Graduate Certificate - Nursing
West Coast University
Ontario, CA02-2026
Skills
- Time management
- Multitasking and organization
- Task prioritization
- Allergy awareness
- Customer service
- Conflict resolution
- Cash handling
- Dietary restrictions understanding
- Meal recommendations
- Cash register operation
- Cleanliness maintenance
- Promoting specials
Education and Training
true,other
Timeline
Server/Cocktail Server
Applebee's Grill + Bar
05.2022 - 05.2025
Server
Shari's Cafe and Pies
04.2019 - 11.2020
Server
Mexicuban Resturant
01.2019 - 11.2022
Graduate Certificate - Nursing
West Coast University
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