Marisa Collins
Virginia Beach,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Nursery Volunteer
The Potter’s House CFM
Virginia Beach, Virginia
2024.04 - Current
- Assisted in planning and implementing activities for children to encourage development of physical, social, emotional and cognitive skills.
- Helped maintain cleanliness of classrooms by disinfecting toys and equipment after use.
- Read books aloud to children to help them develop early literacy skills.
- Encouraged positive behaviors through verbal praise and reinforcement of desired behaviors.
- Provided one-on-one attention when needed so that each child felt comfortable expressing themselves freely.
- Interacted with parents, guardians during drop offs, pick ups providing updates on their child's day.
FOH Team Member
Chick-fil-A
Charlotte, NC
2022.06 - 2024.04
- Greeted customers and answered questions related to products and services.
- Assisted with serving guests and taking orders.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely fashion.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Followed opening and closing procedures as outlined by management team.
- Assisted colleagues whenever needed during peak business hours.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
Education
High School Diploma -
The Potter’s Hand Academy
Charlotte, NC2023-05
Skills
- Child development knowledge
- Confidentiality understanding
- Safety awareness
- Infant Care
- Group leadership
- Child Supervision
- Team Training
- Food Preparation and Service
- Problem-Solving
- First aid knowledge
- Reading skills
- Professionalism
- Childcare experience
- Order Taking
- Money Handling
- Complaint Handling
- Professional Appearance
- Staff Coordination
- Training and mentoring
- Greeting guests
Timeline
Nursery Volunteer
The Potter’s House CFM
2024.04 - Current
FOH Team Member
Chick-fil-A
2022.06 - 2024.04
High School Diploma -
The Potter’s Hand Academy