Marisa Colmenero
El Paso,TX
Summary
Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
14
14
years of professional experience
Work History
Revenue Operations Specialist
DaVita Kidney Care
09.2024 - Current
- Company Overview: Dialysis Center
- Processing Payments and Claims: Overseeing and processing customer orders, insurance claims, invoices, and other payments.
- Reporting and Analysis: Generating reports on revenue performance and providing insights and recommendations to management.
- Tax Compliance: Ensuring timely and accurate payment of taxes and adherence to relevant tax laws and regulations.
- Customer Service: Providing support to staff, vendors, and customers regarding revenue collection, payments, and related inquiries.
- Process Improvement: Identifying and implementing improvements to processes and procedures to enhance accuracy and efficiency in revenue reporting and analysis.
- Reconciliation and Accuracy: Reconciling accounts and performing analytical reviews to ensure financial accuracy.
- Remote
Chat Support Specialist
Veho Tech, Inc
03.2022 - 09.2024
- Act as a source of communication between Drivers, Customers, and Veho
- Receive & make outbound chats to communicate with Driver
- Research and solve various issues that arise
- Issue pay adjustments per SOP’s
- Navigate various systems proficiently
- Communicate internally with appropriate departments in complex issue
- Serve as Technical support, help trouble shoot app
- Remote
Operations Supervisor
Retail Lock Box
07.2017 - 02.2021
- Receive all incoming mail and sort per account
- Extract paper invoices along with payment, analyze account details and prepare for processing.
- Scan invoices using Kodak applications
- Data entry using various internal systems
- Reconcile payments while navigating through various systems
- Meet internal deadlines and shift workflow as needed
- Attend daily management meetings
- Responsible for oversight of Mail Room Department
- QC payments to prevent errors
Customer Service Representative
Telerx
02.2015 - 11.2017
- Answering consumer inquiries and resolving product complaints
- Communication through inbound call system, email, and mail.
- Call center environment
- Documenting product data and sending out appropriate enclosures without error
- Working within a team structure and mentoring new hires
- Processing mail and email communications from consumers
- Navigate through dual screen
Dental Assistant
Mejia-Maidl Orthodontics PA
08.2013 - 12.2014
- Assisting the doctor in all procedures, sterilizations, and panoramic x-rays.
- Maintaining patient comfort and performing monthly adjustments
- Explaining oral hygiene to patients and parents.
- Explaining orthodontic visits and assessments of progress regarding orthodontic work to patients.
- Provide patients with appointment reminders.
- Taking impressions to make and deliver retainers.
Clerk/Receptionist
Pension Planners
03.2011 - 07.2013
- Work on computer, input client information into the System
- Retrieve client information for supervisor
- Update client information
- Answer telephone calls and route calls as requested
- Perform mail outs to clients
- Perform filing of client information
- Make bank deposits for company
- Assist with data entry of tax returns
- Receives clients at front desk, and prepares forms for Clients, preparation of tax returns, and schedule
- Appointments for clients to come in and see tax Consultants.
Education
Dental Assisting (Associate) -
Vista College
El Paso, TX07.2013
High school diploma - undefined
Orion High School
Midland, TX04.2009
Certificate - Medical Billing And Coding
UTEP
El Paso05-2026
Skills
- Technical Support
- Management
- Data Entry
- Windows Remote Desktop (3 years)
- Document processing (4 years)
- Communication skills
- Microsoft office (8 years)
- Operating Systems
- Help desk (1 year)
- Detail oriented
- Communication skills (10 years)
- Microsoft Excel
- Operational efficiency
- Cross-functional communication
- Planning and coordination
- Project management
- Process documentation
- Experience in leadership
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Time management
- Decision-making
- Multitasking Abilities
- Data analysis
- Organizational skills
- Audit reporting
- Quality assurance
- Active listening
Timeline
Revenue Operations Specialist
DaVita Kidney Care
09.2024 - Current
Chat Support Specialist
Veho Tech, Inc
03.2022 - 09.2024
Operations Supervisor
Retail Lock Box
07.2017 - 02.2021
Customer Service Representative
Telerx
02.2015 - 11.2017
Dental Assistant
Mejia-Maidl Orthodontics PA
08.2013 - 12.2014
Clerk/Receptionist
Pension Planners
03.2011 - 07.2013
High school diploma - undefined
Orion High School
Dental Assisting (Associate) -
Vista College
Certificate - Medical Billing And Coding
UTEP
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