Detail-oriented Medical Records Coordinator with strong EHR expertise and ICD-10 proficiency. Committed to ensuring compliance with healthcare regulations while enhancing patient record management efficiency.
Overview
19
19
years of professional experience
Work History
12C Bridge Engineer
United States Army Reserve
Cambridge, MN
05.2025 - Current
Designed and evaluated bridge structures ensuring compliance with safety standards.
Conducted site assessments to determine project feasibility and structural integrity.
Collaborated with multidisciplinary teams to facilitate project planning and execution.
Utilized advanced modeling software for structural analysis and design optimization.
Mentored junior engineers in best practices for bridge design and construction methods.
Attended professional training courses to maintain current knowledge and licensure.
Medical Records Coordinator
Ashland Health Services
Ashland, WI
02.2024 - Current
Coordinated patient records management, ensuring timely and accurate documentation.
Implemented electronic health record systems to enhance data retrieval efficiency.
Monitored compliance with healthcare regulations and privacy standards.
Trained staff on proper record-keeping protocols and software usage.
Appointment scheduling for residents
Collect payments from residents
Deposit payments from residents to facilities account
Audited medical records for accuracy, resolving discrepancies proactively.
Customer Service Representative
Xcel Energy
Ashland, WI
03.2022 - 02.2024
Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
Provided accurate information on services, rates, and policies to enhance customer understanding and satisfaction.
Maintained detailed records of customer interactions utilizing CRM systems for improved service delivery.
Collaborated with cross-functional teams to address complex issues and streamline service processes.
Managed service changes (start/stop/transfers)
Managed billing
General Laborer/House Painter
The Gateway Lodge/Riebe Painting
Mercer, WI
01.2007 - 03.2022
Operated various tools for painting and maintenance tasks, ensuring adherence to safety protocols.
Assisted in preparation of surfaces for painting, enhancing finishing quality and durability.
Collaborated with team members to execute large-scale projects efficiently and on schedule.
Maintained cleanliness and organization of work areas, promoting a safe working environment.
Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
Loaded, unloaded, and moved material to and from storage and production areas.