Summary
Overview
Work History
Education
Skills
Timeline
Barista

Marisa Cooney

Couer D Alene ,ID

Summary

Dynamic professional with extensive experience at Daylight Donuts, excelling in customer engagement and effective cash handling practices. Proven track record in training staff and enhancing service quality, leading to increased customer satisfaction. Skilled in point-of-sale management and time management, ensuring operational efficiency and a positive shopping experience.

Experienced with managing cashier operations and fostering customer-centric environment. Utilizes effective team leadership and problem-solving skills to ensure efficient service and high customer satisfaction. Track record of implementing streamlined processes and maintaining accurate financial records.

Knowledgeable [Desired Position] with solid background in managing cashier operations and enhancing customer satisfaction. Proven track record in leading team to deliver efficient service and resolving customer issues promptly. Demonstrated ability to handle cash transactions accurately and maintain inventory controls effectively.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

18
18
years of professional experience

Work History

Cashier/manager

Daylight Donuts
08.2007 - 07.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and company policies.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Monitored cash register operations for accuracy and compliance with company standards.
  • Adapted quickly to changes in scheduling and workflow demands to maintain service levels.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

House Cleaner

Self Employed
01.2017 - 05.2020
  • Supervised cleaning teams to ensure high-quality standards and client satisfaction.
  • Developed efficient cleaning protocols to enhance workflow and reduce time spent on tasks.
  • Trained new staff on best practices for safety and effective cleaning techniques.
  • Implemented inventory management system for cleaning supplies, ensuring availability and cost-effectiveness.
  • Collaborated with clients to customize cleaning schedules based on specific needs and preferences.
  • Resolved client concerns promptly, maintaining strong relationships and repeat business opportunities.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Handled requests for extra linens, toiletries and other supplies.
  • Polished fixtures to achieve professional shine and appearance.

Education

GED -

Sandpoint High
Sandpoint, ID

Skills

  • Customer engagement
  • Effective cash handling practices
  • Cash handling expertise
  • Point of sale management
  • Attention to detail
  • Till counting
  • Time management
  • Store opening and closing
  • Employee training
  • Time tracking
  • Task delegation

Timeline

House Cleaner

Self Employed
01.2017 - 05.2020

Cashier/manager

Daylight Donuts
08.2007 - 07.2025

GED -

Sandpoint High
Marisa Cooney