Marisa Correa
Tallahassee,FL
Summary
Polished and professional Customer service rep successful at supporting executive productivity and business operations. Knowledgeable about Healthcare practices and regulations, as well as office management protocols and calendar management. Works well with minimal oversight to carry out demanding work. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Senior Assistant
Dxc Technology Co
Tallahassee
10.2019 - Current
- Assisting with the scheduling of medical appointments
- Routing customer referrals to appropriate care management team based on identified needs
- Documented conversations with customers to track Medicare/Medicaid requests, problems and solutions
- Cultivated impactful relationships with customers, and drove business development by delivering product knowledge
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Escalating customer concerns or issues appropriately.
Loan Servicing Specialist Bilingual
PHH Mortgage Corporation
West Palm Beach
03.2018 - 10.2019
- Delivered prompt, knowledgeable solutions to address customers loan service issues
- Processed payoffs, releases and curtailments for All loans
- Handled routine and complex inquiries from customers, title companies, and vendors each day
- Reviewed historical customer accounts to assess payment compliance and adherence to loan terms
- Improved operations by working with team members and customers to find workable solutions.
Bilingual Customer Service Officer
Service Finance Company LLC
Boca Raton
01.2016 - 03.2018
- Processed payments and updated balances and customer totals
- Automated contact management system to sustain efficient client organization
- Reviewed customer interactions and activity reports to identify and address concerns
- Educated customers on special pricing opportunities and company offerings
- Evaluated customer account information to assess current issues and determine potential solutions
- Handled 100+ customer inquiries each day while maintaining strong productivity and performance targets.
Shift Leader
Exxon Mobil
Jupiter
04.2013 - 04.2016
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Inspected incoming supplies to conform with materials specifications and quality standards
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Generated reports to assess performance and make adjustments
- Managed schedules, accepted time off requests and found coverage for shifts.
Home Health Care Aide
A Plus Service
West Palm Beach
01.2009 - 01.2013
- Facilitated best care by developing strong and trusting rapport with patient
- Ran errands for clients and drove to appointments to prolong wellness and support daily living needs
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes
- Supervised medication administration, personal hygiene and other activities of daily living
- Monitored medications for patients with various conditions, including Diabetes and Stroke, and kept watchful eye for side effects
- Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Education
High School Diploma - undefined
08.1995 - 05.1999
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Skills
CRM (3 years)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Assistant - Dxc Technology Co
10.2019 - Current
Loan Servicing Specialist Bilingual - PHH Mortgage Corporation
03.2018 - 10.2019
Bilingual Customer Service Officer - Service Finance Company LLC
01.2016 - 03.2018
Shift Leader - Exxon Mobil
04.2013 - 04.2016
Home Health Care Aide - A Plus Service
01.2009 - 01.2013
John I. Leonard High School - High School Diploma,
08.1995 - 05.1999
Home T & T Nursing - ,