Marisa Coughlin
Round Rock,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Food Service Worker
Aramark
Round Rock, TX
11.2021 - Current
- Assisted in the preparation of food items according to recipes and instructions.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated cash register to process cash, check, and credit card transactions.
Youth Care Counselor
The Settlement Home For Children
Austin, TX
05.2021 - 07.2024
- Complete, clear, and concise documentation of youth behavior and actions: Behavioral and Crisis Intervention Work.
- Aid in crisis intervention by redirecting negative behaviors and offering peer counseling.
- Demonstrate respect, friendliness, and willingness to help wherever needed.
Trust and Safety Representative
Accenture Flex
Austin, TX
06.2020 - 10.2022
- Approved, reviewed, and edited content flowing to the website.
- Maintained a content marketing calendar to schedule creation and delivery deadlines.
- Utilized analytics and site metrics to determine areas of improvement.
Customer Service Representative
Ebay
Austin, TX
05.2017 - 07.2020
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Trainer
Torchy's Tacos
Round Rock, TX
03.2013 - 11.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored new hire workflow and behaviors throughout the training process.
- Educated new hires on the proper use of products and the system.
- Worked with POS system to place order, manage bills, and handle complimentary items.
Education
Certification - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Austin
Austin, TX10.2015
Skills
- Organizational, critical thinking, and problem solving
- Client evaluation
- Youth Support
- Conflict resolution
- 48 WPM
- Microsoft Word
Timeline
Food Service Worker
Aramark
11.2021 - Current
Youth Care Counselor
The Settlement Home For Children
05.2021 - 07.2024
Trust and Safety Representative
Accenture Flex
06.2020 - 10.2022
Customer Service Representative
Ebay
05.2017 - 07.2020
Trainer
Torchy's Tacos
03.2013 - 11.2017
Certification - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Austin
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