MARISA ECKERT
Beaverton
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Knowledgeable about team management, medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills. Eager to contribute to a dynamic team and support organizations goals.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Caregiver
Touchmark Senior Living
Portland
01.2025 - Current
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Personal Support Worker
Kieryk Duncan
Beaverton
09.2005 - 04.2025
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Administered medications according to physician's orders and monitored responses to treatment regimens.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Assessed physical condition of patients and identified health problems requiring further medical intervention.
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Facilitated communication between healthcare providers regarding the status of each client's health.
- Transported clients to medical appointments or other destinations as needed.
- Organized paperwork related to patient treatments and maintained accurate records.
- Collaborated with interdisciplinary team members to develop care plans for individual patients.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Laundered clothing and bedding to prevent infection.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
Customer Service Representative
Department of Human Services
Beaverton
01.2024 - 01.2025
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Insurance Producer
American Income Life
12.2021 - 01.2023
- I successfully enrolled new members into insurance programs by customizing insurance programs to their specific needs.
- I navigated the companies software, applications, and website with ease.
- Through clear communication of complex insurance details and collaboration with diverse teams, I ensured a smooth client experience, fostering ongoing business expansion.
- Prepared accurate quotes for prospective clients based on their individual needs.
- Updated customer profiles with current information regarding contact details or policy changes.
- Presented comprehensive explanations of insurance policies to clients.
- Performed administrative tasks such as maintaining records, filing paperwork.
- Attended conferences and seminars related to the industry in order to stay abreast of developments.
- Followed up with existing customers to ensure satisfaction and renewals of policies.
Cosmetologist
Self Employed Services
Temecula
01.2003 - 03.2020
- Trained new staff members on salon policies and procedures.
- Maintained accurate records of customer services provided.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Engaged with customers by providing friendly conversation during services.
- Developed a loyal client base through excellent customer service.
- Ensured proper sanitation practices were followed at all times.
- Provided consultations to clients on beauty treatments, products and services.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
Salon Owner
Everything Beauty
07.2017 - 03.2020
- Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
- Trained staff on customer service procedures, product knowledge, safety protocols and sanitation standards.
- Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.
- Scheduled staff shifts for maximum efficiency while ensuring adequate coverage for peak times.
- Managed payroll processing and benefits administration for all employees.
- Worked closely with marketing professionals to design advertisements that effectively promote salon services.
- Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
- Established relationships with local businesses to promote cross-marketing opportunities for mutual benefit.
- Implemented an online booking system that allows clients to book appointments 24 and 7 without having to call the salon directly.
- Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
- Conducted regular performance reviews of employees to ensure quality services are provided consistently.
- Hired and trained beauticians.
Server
Heidelburg Cafe
07.2014 - 03.2020
- At Heidelburg Cafe, I provided attentive and friendly service to patrons, ensuring a pleasant dining experience.
- I efficiently managed orders, collaborated with the kitchen, and maintained a clean and organized dining area, contributing to the restaurant's positive reputation and customer satisfaction.
Education
Associate of Applied Science - Human Services
Portland Community College
Portland, OR 01.2024 - 08.2025
Cosmetologist - Cosmetology
Paul Mitchell The School
Temecula, California 01.2001 - 10.2002
Skills
- Client care
- Team collaboration
- Personal hygiene assistance
- Effective communication
- Record keeping
- Medication administration
- Problem resolution
- Documentation
- ADL assistance
- Verbal and written communication skills
- Behavioral management
- Reliability and punctuality
- Active listening
- Behavior redirection
- Care plan adherence
- Medication and appointment reminders
- Compassion and empathy
- Case management experience
- First aid and safety
- Disability support
- Respectful and compassionate
- Strong ethics
- Patient advocacy
- HIPAA compliance
- Relationship building
- Autism support
- Empathetic listening
Hobbies and Interests
- Baking
- Crocheting
- Pet Lover
- Painting
- Real Estate
- Social Development
- Psychology
- Crafting
- Hiking
- Singing
- Cycling
References
- David F. Gilbert II, (714) 299-9484
- Erik Duncan, (971) 806-6221
- Anna Marovich (760) 497-2216
Licenses Certificates
- CPR Certificate
- Life and Health Insurance License
- Real Estate License
- Cosmetology License
- Suicide Prevention Aide Certificate
- Adult and Child Trauma Support Certificate
Timeline
Caregiver
Touchmark Senior Living
01.2025 - Current
Customer Service Representative
Department of Human Services
01.2024 - 01.2025
Associate of Applied Science - Human Services
Portland Community College
01.2024 - 08.2025
Insurance Producer
American Income Life
12.2021 - 01.2023
Salon Owner
Everything Beauty
07.2017 - 03.2020
Server
Heidelburg Cafe
07.2014 - 03.2020
Personal Support Worker
Kieryk Duncan
09.2005 - 04.2025
Cosmetologist
Self Employed Services
01.2003 - 03.2020
Cosmetologist - Cosmetology
Paul Mitchell The School
01.2001 - 10.2002