Marisa Estrada
Glen Gardner,NJ
Summary
Hardworking and ethical professional with strong multitasking abilities in high-pressure environments. Proficient in website administration and social media management, demonstrating effective organizational skills and prioritization of urgent tasks. Highly motivated with a proven track record of quickly mastering new concepts and skills. Exceptional interpersonal skills and adaptability contribute to successful independent work and team collaboration. Compassionate Medical Assistant with a background in patient care and medical administration. Strengths include managing patient data, providing supportive care to patients, and assisting with oncological treatments. Noted for ability to communicate effectively with multidisciplinary teams and making a positive impact on patient satisfaction and comfort.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Hunterdon Gastroenterology Associates
Flemington, NJ
03.2025 - Current
- Provide patient education on gastrointestinal conditions and diseases.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assist Dr with Solesta treatment
- Register new patients into practice management software program accurately entering demographic information.
- Adhere to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, schedule/reschedule appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Maintained accurate medical records through e-filing, charting, transcription, and data entry into the electronic health record system.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
Customer Service Coordinator
Winn Companies
Remote, TN
01.2023 - 12.2023
- Received service requests through online forms, email, and phone calls from residents.
- Managed all incoming calls, including troubleshooting and scheduling for service needs.
- Identified and escalated repeat or outstanding requests to ensure timely resolutions.
- Prioritized incoming calls based on urgency and importance for effective handling.
- Monitored voicemails, returning calls promptly and clearing queues daily.
- Addressed customer inquiries regarding service requests to enhance satisfaction.
- Dispatched and scheduled work orders efficiently to meet operational demands.
- Coordinated support for Deployed Spouses Program to assist families in need.
Health Support Specialist
Air Force Villages
San Antonio, TX
01.2012 - 12.2013
- Assisted residents with daily living activities to enhance quality of life.
- Monitored vital signs to ensure patient health and safety.
- Promoted safe and clean physical environment for residents.
- Facilitated ambulation, transfers, and range of motion exercises for mobility support.
- Implemented infection control measures including hand washing and personal protective equipment.
- Ensured compliance with HIPAA regulations for protected health information confidentiality.
- Supported nursing staff during routine examinations and special procedures.
- Documented patient data in electronic medical records per established protocols.
Assistant Manager
FASHION MAXX
San Antonio, TX
01.2011 - 12.2012
- Greet customers, help with the return or exchange of merchandise, or assist with any issues they may have with the merchandise.
- End-of-shift money deposit into the money box.
- Unload the truck, and provide a proper display of products in the store to attract customers.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervising a team, training new employees, and ensuring the team works efficiently and safely.
- Overseeing revenue and expenses, and identifying areas for cost savings.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
Certified Nurse Assistant
Air Force Villages
San Antonio, TX
01.2009 - 12.2010
- Assist with ambulation, transfers, and/or range-of-motion exercises.
- Utilize infection control measures, such as hand washing, standard precautions, and the use of personal protective equipment.
- Answered call lights in a timely manner and responded appropriately to requests from patients or family members.
- Transported patients safely between departments within the facility using wheelchairs or other appropriate devices.
- Maintained accurate records of patient progress and condition.
- Checked vital signs, including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Education
Bachelor of Science - Natural Science/Biology
American Military University
WV01-2022
Associate of Science - Science
Craven Community College
New Bern, NC01-2016
Skills
- Technical troubleshooting
- Client relations and communication
- Data management and backup
- Salesforce proficiency
- Time management and scheduling
- Written communication skills
- Medical terminology expertise
- Task prioritization and coordination
- Analytical thinking and problem-solving
- Error correction techniques
- Patient awareness and care
- Activity planning and scheduling
- Behavior monitoring strategies
- Emergency response protocols
- Call handling skills
- Crisis communication abilities
- Next Gen technology knowledge
- EPIC systems
- Multitasking capabilities
- MS Office Suite proficiency
- Adobe software skills
- Electronic health records management
Languages
Spanish, Native/Bilingual
References
References available upon request.
Timeline
Medical Assistant
Hunterdon Gastroenterology Associates
03.2025 - Current
Customer Service Coordinator
Winn Companies
01.2023 - 12.2023
Health Support Specialist
Air Force Villages
01.2012 - 12.2013
Assistant Manager
FASHION MAXX
01.2011 - 12.2012
Certified Nurse Assistant
Air Force Villages
01.2009 - 12.2010
Bachelor of Science - Natural Science/Biology
American Military University
Associate of Science - Science
Craven Community College
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