Marisa Flynn
Franklin,MA
Summary
Seeking an office assistant job to use my customer service skills, prior office experience and my positive attitude to benefit the team. Multifaceted team player with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting.
Overview
20
20
years of professional experience
Work History
Lead customer service agent
Lowes Home Improvment
01.2017 - 01.2024
- Responsible for customer service opening operations
- Greeted and assisted customers with returns, adjustments, warranty issues and concerns; handled product inquiries and information
- Answered incoming phone calls and resolved issues
- Processed credit card payments; cashier when required.
- Contributed to business growth by upselling relevant products and services based on customer needs analysis.
Sales & Marketing Coordinator
Scenic Tours
01.2014 - 01.2016
- Managed and coordinated all logistics for new business acquisition events to support the growth of a newly launched river cruise company
- Responsible for invitations and follow up for Travel Advisor familiarization trips; organized post trip follow-up
- Supported group sales associates with ad hoc requests; responsible for supporting budgeting and contracting for National Sales managers
- Supported two brand management teams with production schedule to ensure deliverable timelines were met.
Event Marketing Manager
Grand Circle Travel
01.2008 - 01.2013
- Managed and coordinated all logistics for new business acquisition and renewal/retention events nationwide, including hotel, AV, F&B negotiation and contracting
- Coordinated all new travel opportunity presentations within the New England Region
- Maintained budgets to achieve a positive ROI
- Marketed events through social media sites and on our webpage.
Event Manager
DOW JONES
01.2004 - 01.2008
- Managed multiple financial corporate events, inclusive of round table sessions, both domestically and internationally; these events for Private Equity and Venture Capital had attendees from 150-1500
- Coordinated F&B, ballroom space and lodgings for participants.
Education
BSN Matriculation - Nursing
University of Massachusetts, Boston
Wellesley, MASkills
- Negotiation skills
- Call center experience
- Complaint Handling
- CRM software expertise
- Escalation management
- Appointment Scheduling
- Interpersonal Communication
- Complaint resolution
- Payment Processing
- Administrative Support
- Order Processing
Onlineproperties - Link
Portfolio/Website/Blog
Timeline
Lead customer service agent
Lowes Home Improvment
01.2017 - 01.2024
Sales & Marketing Coordinator
Scenic Tours
01.2014 - 01.2016
Event Marketing Manager
Grand Circle Travel
01.2008 - 01.2013
Event Manager
DOW JONES
01.2004 - 01.2008
BSN Matriculation - Nursing
University of Massachusetts, Boston
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