Marisa Foss-Patty
Newtown,CT
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth operations and goes beyond requirements to handle job responsibilities and customer needs. Reliable, team-oriented, and efficiently completes assignments. I have a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Cashier
Costco
Brookfield, CT
10.2019 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Cashier Supervisor
Fred Meyer
Renton, WA
10.2007 - 11.2014
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Investigated discrepancies between physical inventory counts versus computer records.
- Coordinated with other departments regarding payment issues that may arise.
- Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Floral Department Manager
Quality Food Center - QFC
Seattle, WA
02.1999 - 02.2006
- Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
- Monitored sales performance to identify opportunities for increasing revenue.
- Created promotional campaigns to increase sales of seasonal items such as Mother's Day bouquets or Valentine's Day arrangements.
- Maintained relationships with vendors to ensure timely delivery of fresh flowers and other products at competitive prices.
- Managed budgets related to purchasing, labor costs and other expenses associated with the floral department.
- Oversaw the design of flower displays for special events such as weddings or corporate functions.
Education
Florist - Floral Designer
Floral Design Institute of Seattle
Seattle, WA06-2001
Skills
- Payment Processing
- Customer Service
- Payment Collection
- Regulatory Compliance
- Inventory Control
- Loyalty Program Promotion
- Issue Resolution
- Time management skills
- Proficient in Excel
- POS system operations
- Written and verbal communication
Timeline
Cashier
Costco
10.2019 - Current
Cashier Supervisor
Fred Meyer
10.2007 - 11.2014
Floral Department Manager
Quality Food Center - QFC
02.1999 - 02.2006
Florist - Floral Designer
Floral Design Institute of Seattle