Marisa Gonzalez
Sales Development Representative
Austin,TX
Summary
Dynamic professional with a proven track record at ArcherIRM, excelling in CRM management and relationship development. Expert in leveraging problem-solving abilities and CRM tracking to exceed sales quotas and foster long-term business partnerships. Demonstrated success in mentoring teams and increasing client satisfaction through strategic communication and effective negotiation techniques.
Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
Licensed Marriage and Family Therapy Associate
Juniper Therapy
10.2023 - Current
- Demonstrated strong interpersonal and problem-solving skills by addressing high-pressure situations with poise and effective communication.
- Utilized advanced communication strategies to foster understanding and build trust, skills directly applicable to managing client relationships.
- Conducted in-depth assessments to uncover clients' core needs, a skill transferable to identifying and addressing customer pain points during consultation calls.
- Partnered with cross-functional therapy teams to develop tailored solutions, demonstrating teamwork and strategic planning applicable to aligning with marketing teams and meeting various goals.
Enterprise Sales Development Representative
ArcherIRM
08.2023 - 07.2024
- Developed strong relationships with key decision-makers to ensure long-term business partnerships.
- Mentored junior members of the sales team by sharing knowledge on best practices and providing ongoing support throughout the sales cycle.
- Consistently met or exceeded sales quotas through diligent prospecting and effective negotiation techniques.
- Successfully managed a pipeline of high-quality leads, converting them into profitable long-term clients through tailored presentations and demonstrations.
- Increased client base by identifying potential enterprise customers and conducting targeted outreach.
- Cultivated a positive team culture that fostered collaboration, creativity, and motivation among peers, driving overall success in achieving organizational goals.
- Utilized CRM software to manage all aspects of the sales process, from lead generation to deal closure and account management.
- Conducted comprehensive competitor analysis, allowing for strategic adjustments that led to greater market share capture.
Support Specialist
PALCO
10.2022 - 08.2023
- Expedited admission processes for new patients, gathering critical information efficiently while maintaining confidentiality.
- Aided in successful treatments of patients by accurately administering medication under supervision of healthcare professionals.
- Streamlined care processes for improved patient outcomes through meticulous documentation of medical histories.
Education
Master of Arts - Marriage And Family Therapy
Abilene Christian University
Abilene, TX 10.2020 - 12.2024
Bachelor of Arts - General Studies
Texas Tech University
Lubbock, TX 08.2015 - 08.2020
Skills
MS office
Computer skills
Problem-solving abilities
Time management
CRM management
CRM tracking
Cold calling
Customer relationship building
Relationship development
Email outreach
Social selling
Goal-oriented mindset
Leads prospecting
Certification
GRC Professional (GRCP)
Timeline
GRC Professional (GRCP)
11-2023
GRC Auditor (GRCA)
11-2023
Integrated Policy Management Professional (IPMP)
11-2023
Integrated Data Privacy Professional (IDPP)
11-2023
Licensed Marriage and Family Therapy Associate
Juniper Therapy
10.2023 - Current
Enterprise Sales Development Representative
ArcherIRM
08.2023 - 07.2024
Support Specialist
PALCO
10.2022 - 08.2023
Master of Arts - Marriage And Family Therapy
Abilene Christian University
10.2020 - 12.2024
Bachelor of Arts - General Studies
Texas Tech University
08.2015 - 08.2020
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