Marisa Herder
Arvada,CO
Summary
Highly experienced in executing administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support care team operations. Positive track record of effective communication to meet diverse clinic and administrative needs. Results oriented achiever with strong relationship building skills.
Quick learner with wide range of experience in multiple industry fields, ranging from food service & management to clinical research and medical device reimbursement. Utilized skills in organization, customer relations and public speaking to leverage CMS coverage for cardiac medical device studies for over 200 hospitals across the US.
Certified Phlebotomist experienced in venipuncture, capillary puncture and special collection procedures including syringe draw technique. Detail-oriented and committed to maintaining excellent quality control and patient care standards. Dedicated to building and maintaining strong patient relationships to ensure trust and continued care. Adept in a variety of EHR software.
Overview
22
22
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Administrative Assistant and Phlebotomist
Medicine With Heart
11.2024 - Current
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, tracking clinc stock of supplements, test kits and related functional care items.
- Assisted in onboarding new patients, providing testing materials, and coordinating testing schedules to ensure a smooth treatment protocol.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Field Service Analyst
TEKsystems Global Services, LLC
09.2023 - Current
- Accurately received, reviewed and input PHI into designated systems for state funded benefits (Medicaid)
- Analyzed Medicaid Insurance applications and registered new applications for health coverage
- Collaborated with internal teams to optimize technology solutions and enhance public health through New Mexico Healthcare Authority
Dedicated Admin
Hamilton Raye
09.2022 - 07.2023
- Updated and managed client calendars and email
- Product and location research for client's specific client needs & maintained databases
- Managed client travel including booking flight, hotels and reservations
Administrative Assistant
SullivanHayes Brokerage
07.2018 - 10.2021
- Prepared sale & lease documents for brokers
- Ordered supplies, filed closed-deal documents, planned convention activities and maintained company website
- Scheduled meetings, created & maintained property spreadsheets and answered incoming calls for brokers
Certified Clinical Research Coordinator
Clinical Trials of the Rockies
04.2016 - 08.2017
- Screened and enrolled patients and executed study protocols according to ICH & GCP
- Collected protocol specific lab samples, processed and shipped to central/local laboratories
- Monitored patient safety on site, completed study specific data entry (EDC) and adhered to Standard Operating Procedures
Clinical Trial Reimbursement Specialist/Admin Assistant
Reimbursement Principles, Inc
05.2012 - 03.2016
- Created and maintained reimbursement materials for medical device manufacturers, and supported hospitals across the country with reimbursement for various medical devices
- Researched and summarized CMS & private insurance coverage policies
- Assisted with CPT and ICD-9/10 coding reviews and presented study reimbursement requirements to 50+ research professionals
Certified Clinical Research Coordinator
Rocky Mountain Clinical Research, LLC
01.2009 - 05.2012
- Screened and enrolled patients and executed study protocols according to ICH & GCP
- Collected protocol specific lab samples, processed and shipped to central/local laboratories
- Monitored patient safety on site, completed study specific data entry (EDC) and adhered to Standard Operating Procedures
Clinical Research Coordinator
Rocky Mountain Clinical Research, Inc.
01.2008 - 05.2009
- Screened and enrolled patients and executed study protocols according to ICH & GCP
- Collected protocol specific lab samples, processed and shipped to central/local laboratories
- Monitored patient safety on site, completed study specific data entry (EDC) and adhered to Standard Operating Procedures
Cashier/FOH Manager
Bennett's BBQ
05.2003 - 12.2007
- Completed take-out orders, prepped large catering orders, front-of-the-house scheduling, and inventory
- Cross trained in bartending, serving and kitchen prep
- Handled daily cash, deposits and resolved credit card discrepancies
Education
Associate of Art -
Red Rocks Community College
09.2004 - 05.2006
Diploma -
Golden High School
09.1999 - 05.2003
Skills
- Expertise in Microsoft Office
- Clinical Standards Compliance
- Data Collection Systems
- Regulatory Compliance Expertise
- Skilled in Public Speaking
- Customer Service Excellence
- Effective Organizational Skills
- Office Administration
- Dependable Team Contributor
- Emotional Intelligence
- Computer skills
Skill Sets
- Microsoft Office (Excel, Word, etc.)
- Good Clinical Practice (GCP)
- Electronic Data Capture (EDC)
- IRB
- Public speaking
- Customer service
- Highly organized
- Excellent written & oral communication
- Dependable
- Emotional intelligence
- Critical thinking
- Resourceful
- Solid work history
Certification
- National Certified Phlebotomy Technician (NCPT) - National Phlebotomy Certification Testing
- Certified Clinical Research Coordinator (CCRC) - Association of Clinical Research Professionals (2009-2018)
Timeline
Administrative Assistant and Phlebotomist
Medicine With Heart
11.2024 - Current
Field Service Analyst
TEKsystems Global Services, LLC
09.2023 - Current
Dedicated Admin
Hamilton Raye
09.2022 - 07.2023
Administrative Assistant
SullivanHayes Brokerage
07.2018 - 10.2021
Certified Clinical Research Coordinator
Clinical Trials of the Rockies
04.2016 - 08.2017
Clinical Trial Reimbursement Specialist/Admin Assistant
Reimbursement Principles, Inc
05.2012 - 03.2016
Certified Clinical Research Coordinator
Rocky Mountain Clinical Research, LLC
01.2009 - 05.2012
Clinical Research Coordinator
Rocky Mountain Clinical Research, Inc.
01.2008 - 05.2009
Associate of Art -
Red Rocks Community College
09.2004 - 05.2006
Cashier/FOH Manager
Bennett's BBQ
05.2003 - 12.2007
Diploma -
Golden High School
09.1999 - 05.2003
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