Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Medical/Foster Care Coordinator
Apollo Support & Rescue For Abandoned Dogs
Justin, TX
08.2019 - 12.2023
Maintained accurate records of all documentation related to each Animals case file.
Developed and maintained patient records, including medical histories, reports and examination results.
Organized and tracked patients' appointments, referrals to specialists and follow-up visits.
Created detailed progress notes for each animals visit to document changes in condition or treatments provided.
Educated fosters and adopters about post-treatment plans following discharge from hospitalization.
Reviewed lab test results for accuracy prior to entering them into the electronic petpoint system.
Facilitated volunteer orientations and trained volunteers in animal handling techniques.
Conducted health checks on animals to ensure their welfare was being maintained.
Coordinated veterinary appointments for sick or injured animals.
Ensured appropriate medications were administered according to protocol.
Participated in fundraising activities aimed at providing resources for homeless pets.
Performed administrative tasks such as scheduling, filing paperwork, ordering supplies.
Assisted with the intake process of new animals into the shelter.
Maintained records of animal adoption and medical histories.
Private Nanny
Employer
Southlake, TX
06.2016 - 04.2018
Encouraged developmentally appropriate language skills through conversation and activities.
Assisted with bedtime routines such as bathing, changing clothes or reading stories.
Administered basic first aid techniques when needed while monitoring health conditions closely.
Assisted with homework, tutoring and school projects as needed.
Transported the children safely to appointments, social engagements or recreational activities.
Developed an understanding of each child's individual strengths and weaknesses.
Responded quickly in emergency situations using sound judgment and problem solving skills.
Prepared meals according to dietary needs of the family's children.
Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
Maintained a safe, healthy and nurturing environment for the children in their home.
Took children on outings such as parks, library visits, sports events or educational trips.
Facilitated playdates between siblings or friends in order to foster social interaction among peers.
Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
Created nurturing, safe environments to promote emotional, social, and intellectual growth.
Sparked creativity and imagination by teaching children new ideas each day.
Pre K Teacher
Kiddie Academy
Southlake, TX
06.2015 - 06.2016
Conducted assessments of student performance and progress.
Created a positive, nurturing environment for young students.
Maintained supplies inventory for the classroom including art materials and books.
Participated in staff meetings and professional development workshops.
Taught basic language skills including reading readiness, phonics, writing.
Managed record keeping duties such as attendance records and daily reports of individual child activities.
Adapted teaching methods based on individual student needs.
Communicated regularly with parents regarding their child's progress or behavioral issues.
Developed lesson plans and activities to engage children in learning.
Supervised children during meal times, playtime, and other activities.
Collaborated with colleagues to brainstorm ideas for classroom activities.
Provided guidance on social development issues such as sharing, following directions.
Ensured safety of all children by monitoring playground equipment use.
Utilized positive reinforcement techniques to promote desired behavior in children.
Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
Encouraged creativity through art projects and storytelling.
Daycare Teacher
Abc Preschool And Childcare
Denton, TX
04.2013 - 06.2015
Observed health practices such as proper handwashing procedures.
Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Met with administrators and department team members to work on curriculum planning and assessment methods.
Built and strengthened positive relationships with students, parents and teaching staff.
Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
Integrated technology into lesson plans.
Participated in workshops, trainings and conferences to improve educational skills.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Engaged with children on individual basis to build positive, trusting relationships.
Observed children to record development.
Met with parents and guardians to discuss students' progress and areas requiring improvement.
Monitored student progress to ensure cooperation and growth.
Head Hostess
La Hacienda Ranch
Frisco, TX
08.2010 - 10.2012
Maintained accurate records of reservations and wait times.
Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
Ensured that the dining room was always clean, organized, and presentable.
Resolved conflicts between customers in an efficient and professional manner.
Ensured compliance with all health department regulations related to food safety and sanitation standards.
Provided excellent customer service to ensure guest satisfaction.
Greeted guests upon arrival and escorted them to their tables.
Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
Anticipated potential problems and took appropriate action to prevent them from occurring.
Communicated effectively with restaurant managers regarding customer complaints or requests.
Assisted with seating arrangements for large groups and special occasions.
Trained new staff on proper hosting procedures and policies.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Answered telephone to provide dining information and take reservations.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Notified server after seating parties in section to facilitate prompt service.
Answered customers' questions about hours, seating, current wait time and other information.
Greeted incoming guests to escort to assigned dining area and present menus.
Answered phones promptly to record and confirm reservations.
Pet Care Associate
Paw Beach Resort
Frisco, TX
03.2012 - 08.2012
Cared for pets including providing exercise, playtime, and grooming services.
Maintained cleanliness of facility by performing daily cleaning tasks such as sweeping, mopping, vacuuming, and scrubbing floors.
Provided excellent customer service to all pet owners.
Sanitized cages and kennels between uses according to established protocols.
Administered medications as prescribed by veterinarian.
Greeted pet owners and their animals in a friendly manner.
Attended staff meetings to stay up-to-date on new products or services available at the facility.
Monitored the health of all animals in care and reported any changes to management team.
Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
Contributed ideas during brainstorming sessions related to marketing campaigns.
Developed relationships with pet owners through regular follow-up communication.
Educated customers about proper nutrition for their pets based on breed and age requirements.
Monitored animals during group play sessions for signs of aggressive or fearful behavior.
Education
High School Diploma -
Liberty High School
Frisco, TX
05-2012
Skills
Pet feeding and medication administration
Records Management
Data entry abilities
Customer Service
Adaptability and Dependability
Attention to Detail
Email and Telephone Etiquette
Documentation And Reporting
Customer Database Maintenance
Customer Service and Engagement
Timeline
Medical/Foster Care Coordinator
Apollo Support & Rescue For Abandoned Dogs
08.2019 - 12.2023
Private Nanny
Employer
06.2016 - 04.2018
Pre K Teacher
Kiddie Academy
06.2015 - 06.2016
Daycare Teacher
Abc Preschool And Childcare
04.2013 - 06.2015
Pet Care Associate
Paw Beach Resort
03.2012 - 08.2012
Head Hostess
La Hacienda Ranch
08.2010 - 10.2012
High School Diploma -
Liberty High School
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