Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marisa Hiser

Indianapolis,IN

Summary

Ambitious student pursuing a Master of Science in Human Resource Management, eager to contribute developed knowledge in a communication role. Skilled in time management and leadership in high-pressure settings. Adaptable and driven, with a strong work ethic and the ability to thrive in a team-based or individually motivated setting.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Private Nanny

Private Company
Indianapolis, IN
01.2010 - Current
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Monitored playtime to prevent the overuse of technology, television, or other detrimental influences.
  • Coordinated after-school activities and transportation for multiple children for practices and events.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social, and intellectual growth.

Scheduling Coordinator

Senior Home Companions Of Florida
Indianapolis, IN
11.2021 - 03.2022
  • Answering all inbound calls to the company.
  • Handling customer service in relation to clients.
  • Scheduling caregivers with shifts and hours to accommodate the needs of the clients.
  • Knowledge and use of computers and phones on a daily basis.
  • Keeping track of caregivers' attendance and performance in order to provide the proper feedback.

Substitute Teacher, K-12

Kelly Educational Staffing
Indianapolis, IN
03.2021 - 11.2021
  • Adhere to the curriculum and lesson plans assigned by the regular school teacher.
  • Follow procedures, and achieve lesson goals.
  • Oversee students outside of the classroom, including in the hallways and cafeteria.
  • Comply with all school regulations and policies.
  • Take attendance, and document daily notes.

Behavior Technician

Bierman ABA
Westfield, Indiana
10.2020 - 03.2021
  • Creating a colorful, safe, and engaging environment intended to mimic a community.
  • Charting data for each child's specific program throughout the day.
  • Running personalized programs created by the team to help children learn and grow.
  • Providing 1:1 therapy for children with autism or other intellectual disabilities.
  • Keeping up with cleaning procedures that adhere to specific guidelines.

Traffic Coordinator

Nexstar Media Group Inc.
Indianapolis, Indiana
02.2020 - 10.2020
  • Sorted and distributed business correspondence to the correct department or staff member, reducing dropped communication, and enabling faster responses to key requests.
  • Completed high-quality work by performing bindery tasks according to job instructions and work orders.
  • Managed multiple projects and tasks simultaneously while managing client expectations.
  • Maintained professionalism and efficiency while working closely with leadership.
  • Recognized by management for providing exceptional customer service.

Assistant Store Manager

Shi By Journeys
Indianapolis, IN
12.2016 - 01.2018
  • Assisted in the overall day-to-day operations of the store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired individuals who demonstrate passion, dedication, and added value to the team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Assessed, optimized, and elevated operations to target current and expected demands.

Event Coordinator

Sky Zone Trampoline Park
Indianapolis, Indiana
01.2016 - 12.2016
  • Developed and retained strong customer rapport through proactive contact.
  • Reviewed orders and validated the accuracy of requests.
  • Designed contracts, collected fees, and booked events.
  • Organized events, including booking, scheduling, and resourcing.
  • Coordinated all logistics for the events.

Host

Texas Roadhouse
Indianapolis, Indiana
01.2015 - 12.2016
  • Took reservations over phone and in person.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Helped service staff handle demand by distributing food and beverages.

Education

Master of Science - Human Resources Management

Indiana Wesleyan University
Marion, IN
06-2025

Bachelor of Science - Communications

Indiana Wesleyan University
Marion, IN
10-2023

Associate of Arts - Business Administration

Indiana Wesleyan University
Marion, IN
02-2021

Skills

  • Conflict resolution
  • Social integration
  • Relationship building
  • Emotional intelligence
  • Data evaluation
  • MS Office
  • Communications
  • Organization

Certification

  • Registered Behavioral Technician
  • CPR, AED, and First Aid Certified
  • Substitute Teaching License

Timeline

Scheduling Coordinator

Senior Home Companions Of Florida
11.2021 - 03.2022

Substitute Teacher, K-12

Kelly Educational Staffing
03.2021 - 11.2021

Behavior Technician

Bierman ABA
10.2020 - 03.2021

Traffic Coordinator

Nexstar Media Group Inc.
02.2020 - 10.2020

Assistant Store Manager

Shi By Journeys
12.2016 - 01.2018

Event Coordinator

Sky Zone Trampoline Park
01.2016 - 12.2016

Host

Texas Roadhouse
01.2015 - 12.2016

Private Nanny

Private Company
01.2010 - Current

Master of Science - Human Resources Management

Indiana Wesleyan University

Bachelor of Science - Communications

Indiana Wesleyan University

Associate of Arts - Business Administration

Indiana Wesleyan University

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Marisa Hiser