Marisa Hrusko
Swifwater,PA
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
8
8
years of professional experience
Work History
Double Cut Steakhouse General Manager
Kalahari Resorts and Conventions Center Poconos
Pocono Summit, PA
04.2021 - Current
- Assisted with menu updates, weekly and monthly specials in both FOH and BOH, and presented new ways to drive more local business in the Pocono area
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Grew team and overall operation of a 5.5M steakhouse, increasing revenue by $750k in 2023 through employee incentives/motivation and driving sales by capitalizing on local business, live music, and efficiencies throughout the restaurant
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Blux Grill & Bar General Manager
Kalahari Resorts and Convention Center Poconos
Pocono Summit, PA
03.2021 - 01.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Assistant Area Manager
Proper Food
New York, NY
08.2017 - 03.2020
- Facilitated communications between staff members across multiple divisions within the organization.
- Managed daily operations of the office, including staffing, scheduling, filing systems, and office supplies.
- Conducted research on best practices in order to develop new processes or procedures that could be implemented in the area.
- Facilitated the opening of four locations in Manhattan from blueprints to store openings
- Built catering program by reaching out to businesses around each store, bringing them samples, and offering hands-on help with catering and events, Grew a $1.1M catering business in first two years
- Handled large wholesale accounts by entering their weekly orders, creating invoices, and reaching out when new menus launched
Assistant General Manager
Union Fare
New York, NY
03.2017 - 08.2018
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Motivated and led team members to work together to achieve targets.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Monitored inventory levels and placed orders for new stock as needed.
Assistant Franchise Outlet Planner
GAP Inc.
New York, NY
05.2016 - 10.2017
- Planned, assorted, and bought line for Factory Outlet store in Dubai
- Worked closely with product merchants to ensure the correct product was being put into store to fit clientele
- Trained assistants on new systems and reports that were created through PowerPoint presentation
- Built a store from the bottom up, utilizing country trends, economics, and political current events.
Education
Bachelor of Business Administration (BBA), Fashion Merchandising -
LIM College
05.2016
Skills
- Food & Beverage Management
- P&L Statement Analysis
- Budgeting & Forecast Planning
- Safety & Sanitation
- Menu Engineering
- Training & Development
- Accounts Payable
- Resort Hospitality
Timeline
Double Cut Steakhouse General Manager
Kalahari Resorts and Conventions Center Poconos
04.2021 - Current
Blux Grill & Bar General Manager
Kalahari Resorts and Convention Center Poconos
03.2021 - 01.2023
Assistant Area Manager
Proper Food
08.2017 - 03.2020
Assistant General Manager
Union Fare
03.2017 - 08.2018
Assistant Franchise Outlet Planner
GAP Inc.
05.2016 - 10.2017
Bachelor of Business Administration (BBA), Fashion Merchandising -
LIM College
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