Marisa Hudson
Garden City
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
MJR Brighton Digital Cinema 20
04.2022 - Current
- Cultivated cohesive team environment by providing clear direction and support.
- Established open lines of communication with team for feedback and suggestions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Box Office Cashier
MJR Westland Grand Cinema 16
04.2019 - 01.2022
- Enhanced customer satisfaction by efficiently processing ticket transactions and promptly addressing inquiries.
- Ensured positive theater experiences for patrons, providing outstanding customer service in all interactions.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Fostered a welcoming environment for guests by greeting incoming patrons warmly upon arrival at the box office counter.
Education
No Degree - Nursing
Schoolcraft College
Livonia, MISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Conflict resolution
Timeline
Assistant Manager
MJR Brighton Digital Cinema 20
04.2022 - Current
Box Office Cashier
MJR Westland Grand Cinema 16
04.2019 - 01.2022
No Degree - Nursing
Schoolcraft College
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