Summary
Overview
Work History
Education
Skills
Timeline
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MARISA IGLESIAS

JACKSONVILLE,FL

Summary

Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Results-driven Overnight Stocker motivated to support sales and customer service areas by keep merchandise well-stocked and attractively arranged for purchase.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Select Portfolio Servicing
05.2021 - Current
  • Updated account information to maintain customer records.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Overnight Stocker

Walmart
07.2021 - 05.2022
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Transported merchandise about 50 pallets to sales floor and replenished out-of-stock and low-stock items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Driver and Office Assistant

B&P AUTO RECOVERY
04.2019 - 07.2021
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Communicated with 2 tow truck driver to provide delivery updates and confirm delivery locations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Upheld high standards of cleanliness within vehicle's interior/exterior appearance, providing professional image for company at all times.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with strong sense of personal responsibility.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Contributed to environmental sustainability efforts by reducing idling time whenever possible.

Supervisor

Department Of Corrections(Jail)Aramark
04.2016 - 04.2020
  • Directed activities of inmates of skilled kitchen workers preparing and serving meals.
  • Set and oversaw weekly and special event menu plans.
  • Established strong relationships with local suppliers to ensure freshest ingredients were used in all dishes prepared.
  • Oversaw training of more than 20 to 40 inmates
  • Optimized cost management by negotiating vendor contracts for food supplies, equipment, and services.
  • Served consistent portions following recipes and control standards.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Ordered new supplies and food to maintain service levels.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Monitored food preparation, production, and plating for quality control.
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
  • Self-motivated, with strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

Rural Mail Carrier

United States Postal Service, USPS
05.2016 - 05.2017
  • Signed and received mail with signature requirements upon delivery and loading.
  • Reduced late deliveries by maintaining organized and efficient route schedule.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Utilized mail processing machines in weighing, stamping and processing mail items.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Handled accurate cash payments for postage and incurred fees.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in rural setting.
  • Adhered to all postal regulations while delivering mail, upholding USPS standard of professionalism.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Tottenville High School
Staten Island, NY
07.1999

Skills

  • Product identification
  • Safety processes and procedures
  • Stockroom Maintenance
  • Goal Setting and Prioritization
  • Stocking shelves
  • Merchandise Stocking
  • Moving merchandise
  • Warehousing functions
  • Dependable and reliable
  • Pallet arrangement
  • Merchandise returns
  • Product Organization
  • Time Management
  • Handheld Scanner Use
  • Shipping procedures understanding
  • Stock Rotation

Timeline

Overnight Stocker

Walmart
07.2021 - 05.2022

Customer Service Representative

Select Portfolio Servicing
05.2021 - Current

Driver and Office Assistant

B&P AUTO RECOVERY
04.2019 - 07.2021

Rural Mail Carrier

United States Postal Service, USPS
05.2016 - 05.2017

Supervisor

Department Of Corrections(Jail)Aramark
04.2016 - 04.2020

High School Diploma -

Tottenville High School

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MARISA IGLESIAS