Marisa Jaimes
Wichita Falls,TX
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Delta Hotels By Marriott
06.2023 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Team Leader Manager
Whataburger
06.2022 - 05.2023
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
Host / Server/Line Cook
Go Locos Street Tacos And Burritos
01.2020 - 06.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
High School Diploma -
City View Junior/Senior High School
Wichita Falls, TX09.2023
Skills
- Event Planning
- Food Running
- Guest Engagement
- Dining Area Maintenance
- Ingredients Measuring
- Sanitation
- Food Presentation
- Supply Restocking
- Customer Focus
- Quality Assurance
- Effective Communication
- Risk Management
Certification
- ServSafe manager
- tabc certifactaion
- food handlers
Timeline
Hostess
Delta Hotels By Marriott
06.2023 - Current
Team Leader Manager
Whataburger
06.2022 - 05.2023
Host / Server/Line Cook
Go Locos Street Tacos And Burritos
01.2020 - 06.2022
High School Diploma -
City View Junior/Senior High School
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