Summary
Overview
Work History
Education
Skills
Positions Held
Timeline
Generic

Marisa Kirk

Glencoe,MO

Summary

Serve retirement communities in all aspects of operations, daily entertainment activities and special events. Strong interest in senior citizens, their needs and desires, and enriching their quality of life. Personable and dedicated Customer Service Representative with extensive experience in Hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Administrative Intern With Focus in Activities

Delmar Gardens Of Meramec Valley
Fenton, MO
06.2024 - Current
  • Greeted visitors at the front desk and provided assistance when necessary.
  • Collaborated with other departments to ensure efficient workflow processes.
  • Provided administrative support to staff members as needed.
  • Scanned documents into digital formats for storage on shared drives or emailing purposes.
  • Scheduled appointments for department heads with internal and external contacts.
  • Inputted data into spreadsheets for tracking purposes.
  • Set up and maintain filing systems to ensure documents are organized and easily accessible.
  • Answered incoming calls from customers or prospects and routed them to appropriate personnel.
  • Supported senior administrative staff in the execution of their duties and stepped in during their absence.
  • Facilitated new employee onboarding process, including preparing welcome packets and coordinating orientation sessions.
  • Answered telephones, directed calls, and took messages.
  • Delivered messages and ran errands.
  • Organized and maintained filing systems, both paper and electronic.
  • Coordinated communication between departments and external parties via phone and email.
  • Gained valuable experience in department and learned advanced skills.
  • Handled reception duties, such as answering phones, greeting visitors, and managing email correspondence.
  • Operated photocopiers and scanners, facsimile machines and personal computers.

Server

Creek Valley Retirement Community
Ellisville, Missouri
05.2021 - 08.2021
  • Previous full-time work in food service and serving in 2021 at Creek Valley Retirement Community in Ellisville.
  • Assisted in scheduling and other managerial duties outside of my job's purview.

Customer Service

Chuck E Cheese
Ellisville, MO
08.2017 - 05.2020
  • Three years here in customer service, food and beverage service, as a cashier, as a game room attendant, and party host.
  • Two years at Deer Creek Club as a cocktail waitress and server.
  • Softball and baseball umpiring experience that called for accuracy as well as navigating the emotional behavior of others.

Cocktail Waitress

Deer Creek Club
Frontenac, MO
08.2018 - 03.2020
  • Greeted customers and provided menus to guests.
  • Maintained a clean, organized work area throughout the shift.
  • Assisted in setting up for events such as weddings and private parties.
  • Delivered orders accurately and promptly to tables.

Part-time Administrative Volunteer

Cape Girardeau Senior Citizens Center
Cape Girardeau, Missouri
  • Many current hours as a part-time administrative volunteer at the Cape Girardeau Senior Citizens Center.

Education

Bachelor of Science in Hospitality Management -

Southeast Missouri State University
05.2024

Skills

  • Flexible Thinking
  • Multitasking
  • Communication
  • Networking
  • Group Leadership
  • Food Preparation
  • Microsoft Office (Word, Outlook, PowerPoint; Excel Certification)
  • Guest Relations
  • Menu Planning
  • Food Safety
  • Customer Service
  • Reliable and Responsible
  • Coordination and Management
  • Food and Beverage Service
  • Detail-Oriented
  • Problem-Solving
  • Cash Register Operations
  • Cleaning and Sanitization
  • Collaboration and Teamwork
  • Multitasking and Prioritization
  • Adaptable and Flexible
  • Effective Planning
  • Creative Thinking
  • Interpersonal Communication
  • Self-Driven and Motivated

Positions Held

  • Part-Time Administrative Volunteer: Cape Girardeau Senior Citizens Center, Cape Girardeau, Missouri
  • Full-Time Work: Creek Valley Retirement Community, Ellisville, Missouri, 01/2021
  • Public Relations Chair: Hospitality Management Student Association, Cape Girardeau, Missouri
  • Public Relations Chair: Iota Chi, Cape Girardeau, Missouri
  • Slating Board Member: Sorority, Cape Girardeau, Missouri, Choose incoming officers.

Timeline

Administrative Intern With Focus in Activities

Delmar Gardens Of Meramec Valley
06.2024 - Current

Server

Creek Valley Retirement Community
05.2021 - 08.2021

Cocktail Waitress

Deer Creek Club
08.2018 - 03.2020

Customer Service

Chuck E Cheese
08.2017 - 05.2020

Part-time Administrative Volunteer

Cape Girardeau Senior Citizens Center

Bachelor of Science in Hospitality Management -

Southeast Missouri State University

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Marisa Kirk