Marisa Korten
San Antonio
Summary
Flexible animal care professional with extensive experience as a veterinary assistant, specializing in medical record management and laboratory analysis. Expertise in assessing animal behavior to ensure optimal care and delivering exceptional customer service. Committed to wildlife conservation and field research with a passion for preserving species. Core competencies include data interpretation, laboratory management, statistical analysis, and a focus on collaborative problem-solving.
Overview
7
7
years of professional experience
Work History
Animal Care Attendant
City Of San Antonio
San Antonio
01.2025 - Current
- Ensured the safety of animals by monitoring their behavior and administering medication as prescribed by a veterinarian.
- Provided outstanding customer service and attentiveness during face-to-face meetings and phone calls.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Supported Veterinary Technicians during animal intake procedures.
Research Volunteer
African Conservation Experience
Hoedspruit
02.2025 - 02.2025
- Monitored animal populations to investigate population density and compositions.
- Developed strategies for releasing rehabilitated animals back into their natural habitat safely.
- Performed routine health checks on animals under care to monitor their progress.
- Compiled field observations and converted into data to prepare for experiments and tests.
- Analyzed experimental results and determined whether results fit within standard procedures.
Veterinary Assistant
Tender Care Veterinary Clinic
Peyton
02.2024 - 12.2024
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Collected and prepared over 100+ specimens and samples for outside laboratory analysis.
- Processed new patients and updated records of animal treatments and medications using standardized registration systems and encrypted databases.
Guest Service Employee
Cheyenne Mountain Zoo
Colorado Springs
10.2023 - 06.2024
- Maintained thorough knowledge of zoo services, amenities, enclosure locations, and local attractions.
- Triaged guest concerns and prioritized critical issues to be urgently addressed, built customer loyalty with swift and personable attention to special requests.
- Enforced sky ride attraction policies to ensure the safety of zoo residents.
Volunteer
Wildlife World Zoo & Aquarium
Phoenix
11.2022 - 04.2023
- Aided zookeepers in completing general husbandry tasks, ensuring that animal safety and cleaning protocols were followed.
- Researched animal habitats and studied the effects of environmental pollution.
- 100+ hours of Zookeeper experience.
- Carried out feeding schedules for big cats, birds, monkeys, sitatunga deer, capybaras, koi fish, and duikers.
- Educated community members and the public on wildlife preservation and habitats.
Volunteer
Wild At Heart Raptor Rescue
Phoenix
10.2022 - 04.2023
- Conducted general husbandry duties including habitat maintenance, food preparation, feeding, disease assessment, and incubation management.
- Interpreted conservation efforts of previously listed endangered cactus ferruginous pygmy-owl.
- Analyzed data of animal feeding and mating behaviors for several species of owls, hawks, and falcons.
- Prepared and presented research for GCU honors symposium on the cactus ferruginous pygmy-owl, a species previously listed as critically endangered by the U.S Fish and Wildlife Service.
Retail Worker
Panera Bread
Richland
01.2018 - 04.2022
- Served as customer greeter and order coordinator for the Richland and Phoenix branches of Panera Bread.
- Maintained strong knowledge of all available products and services.
- Performed and upheld customer service; helped customers with mistaken orders, reported customer opinions, and carefully verified accuracy of orders.
- Informed customers of promotions and special offers to increase sales.
Education
Bachelor of Science - Biological Sciences
Grand Canyon University
Phoenix, AZ01.2023
Skills
- Animal behavior assessment
- Data analysis
- Medical record keeping
- Field research
- Specimen collection
- Population monitoring
- Customer service
- Scientific writing
Additional information - Supervisors
- Tender Care Veterinary Center, Amber Richmond, (719) 559-8282
- Wildlife World Zoo, Jamie Maurer, (623) 935-5692
- City Of San Antonio, Heather Guthrie, (210) 207-6614
References
References available upon request.
Timeline
Research Volunteer
African Conservation Experience
02.2025 - 02.2025
Animal Care Attendant
City Of San Antonio
01.2025 - Current
Veterinary Assistant
Tender Care Veterinary Clinic
02.2024 - 12.2024
Guest Service Employee
Cheyenne Mountain Zoo
10.2023 - 06.2024
Volunteer
Wildlife World Zoo & Aquarium
11.2022 - 04.2023
Volunteer
Wild At Heart Raptor Rescue
10.2022 - 04.2023
Retail Worker
Panera Bread
01.2018 - 04.2022
Bachelor of Science - Biological Sciences
Grand Canyon University
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