Marisa Kuebler
Huntington Beach,Ca
Summary
Organized server with experience in dining restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
31
31
years of professional experience
Work History
Naya/Server
Watermark Retirement Community
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Caregiver
Senior Helpers
04.2023 - 12.2023
- Prepare meals
- Assist in housekeeping
- Monitor the senior while shopping and crossing the road
- Monitor while going in public and on walks! Tend to their health needs, such as medication reminders
- Provide companionship and conversation! Come up with fun activities
- Allow them to have more quality of life and dignity
- Bathing and hygiene
- More mobility
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Assistant Manager
The Jacobson Company
12.2001 - 04.2021
- Answer multi line phone systems
- Coordinated vendors for maintenance issues and emergency calls
- Helped with the compliance of property rules
- Organize viewings for prospective tenants and coordinate move-ins
- Used programs such as Yardi to monitor and record rent and maintenance requests
- Appear in court in behalf of company over legal disputes
- Developed strong working relationships with staff, fostering a positive work environment.
Luckys-San Clemente-Meat, Stock Shelves
03.1993 - 07.1999
- Learned how to rotate product and stock
- Different assortment of meats and fish
Ralphs-Costa Mesa-Deli Clerk
12.1999 - 04.1999
- Assist customers
- Make sandwiches
- Prepare salad bar
- Close and open shop
- Keep clean work space
- Team Work
Education
Course on time management, making smart goals, organizing thoughts and actions -
08.2024
AA - EnglishLiterature
07.1999
Credits Earned: 60
- Awarded Presidents Academic Award
High School Diploma -
06.1994
Skills
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Memory retention
Additional Information
True, Newport Village
Awards
- Black belt certificate
- President's Academic Award
Languages
Spanish
Professional Working
Timeline
Naya/Server - Watermark Retirement Community
09.2023 - Current
Caregiver - Senior Helpers
04.2023 - 12.2023
Assistant Manager - The Jacobson Company
12.2001 - 04.2021
Ralphs-Costa Mesa-Deli Clerk -
12.1999 - 04.1999
Luckys-San Clemente-Meat, Stock Shelves -
03.1993 - 07.1999
University of Arizona Global Campus - Course on time management, making smart goals, organizing thoughts and actions,
Saddleback College, Mission Viejo- General Education - AA, EnglishLiterature
San Clemente High School - High School Diploma,
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