Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisa Llines

Estero

Summary

I have been working in the restaurant industry for 4 years now. I have worked all positions in the restaurant, so I am very good at being tasked oriented. I also worked in retail for a little while, so as a dedicated employer with demonstrated strengths in customer service, time management and trend tracking. Great

at building successful solutions. A reliable candidate ready to take on challenges using problem solving and task prioritization skills to help be succeeded. Friendly and upbeat in all guest interactions and diplomatic in handling sensitive situations. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace.

Overview

3
3
years of professional experience

Work History

Server

Firebirds Wood Fired Grill
09.2024 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server Assistant

Bonefish Grill
05.2022 - 05.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.

Host

Bonefish Grill
05.2022 - 05.2024
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Education

Urbana High School
Frederick, MD

Diagnostic Medical Sonography -

Hillsborough Community College
Tampa, FL

Skills

  • Fast paced, quick on my feet
  • Strong work ethic
  • Attention to detail
  • Ability to listen and respect others input
  • Great costumer service skills
  • Always running food
  • Great communication skills
  • Excellent time management skills

Timeline

Server

Firebirds Wood Fired Grill
09.2024 - 05.2025

Server Assistant

Bonefish Grill
05.2022 - 05.2024

Host

Bonefish Grill
05.2022 - 05.2024

Urbana High School

Diagnostic Medical Sonography -

Hillsborough Community College

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